HIRE CONTROLLER

Speedy services; Port Talbot; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hire provider is looking for a Hire Controller in Port Talbot. In this role, you'll manage the hire process, ensuring customer satisfaction through effective communication and strong organizational abilities. You will work closely with various departments to deliver an excellent service while supporting the company's commitment to employee development and work-life balance.

Benefits

26 days holiday (plus bank holidays)

Life assurance

Pension scheme

Canteen facilities

95% discount across the Speedy brand

Opportunities for training and career progression

Voluntary Health Cash Plan

Employee Assistance Program (EAP)

Qualifications

• Strong organisational and communication skills required.
• Experience in hire industry or similar sales roles preferred.
• Ability to support team in meeting customer needs.

Responsibilities

• Managing the hire process from order to delivery.
• Liaising with stock teams, drivers, and engineers.
• Building relationships to meet customer satisfaction.

Skills

Organisational skills

Communication skills

Adaptability

Commitment to learn

Driving license

Sales experience

Job description

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Hire Controller - Port Talbot - Monday to Friday - 07:30-17:00 - 45 hours per week

Speedy is the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant, and support services – everything for every job! Based in the depot, the Hire Controller plays a vital role in operations on the front line of sales and customer service. Building relationships is key, as the Hire Controller manages the entire hire process from taking orders to delivery and collection, liaising with all parts of the depot to meet customer needs and ensure satisfaction.

On a daily basis, you will be desk-based, working directly with other departments, and liaising regularly with stock teams, drivers, and engineers to ensure minimal delays and readily available equipment to meet customer demands.

To support your journey to success, here’s what you’ll need:

• Strong organisational skills
• Strong communication skills, both verbal and written
• Adaptability
• Commitment to learn and develop
• Driving license
• Previous experience in the hire industry or similar sales or operational roles
• Ability to support your team in delivering our ESG Strategy – Decade to Deliver

What we offer:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development, and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers across many suppliers
• Green Commute Initiative: cycling work scheme
• Vita – Employee Assistance Program (EAP): free and confidential support and counselling for wellbeing, legal, and financial matters

We offer a range of hybrid and flexible working arrangements and promote our Speedy Work Life Balance initiative, which is a significant step towards putting our People First!

Speedy provides a Career Line of Sight, offering a clear route for progression and growth within the Speedy Group.

Please note that Speedy reserves the right to close vacancies early if a high volume of applications is received. We recommend applying promptly. Some roles may require DBS, Credit, or Security Clearance checks. The Speedy Group is an equal opportunity employer, embracing diversity and fostering an inclusive environment. We consider all applicants regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status. Proof of right to work in the UK is required at the start of employment.