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HIRE CONTROLLER

Neos Engineering Recruitment

Cardiff

On-site

GBP 25,000 - 28,000

Full time

21 days ago

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Job summary

Neos Engineering Recruitment is seeking a Hire Controller to join their Pontypridd depot. The role involves ensuring excellent customer service, processing hire contracts, and coordinating with various teams. Ideal candidates should have experience in a fast-paced hiring environment and strong communication skills.

Benefits

Bonus and Loyalty Scheme

28 days holiday (including bank holidays)

Company pension scheme

Qualifications

Experience in customer service or sales support.
Ability to manage multiple tasks in a fast-paced environment.
Desirable background in tool or plant hire.

Responsibilities

Respond to customer inquiries and manage bookings.
Process hire contracts and ensure accurate data.
Coordinate deliveries and handle equipment orders.

Skills

Communication

IT literacy

Customer-focused approach

Time management

Sales mindset

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Neos Engineering Recruitment provided pay range

This range is provided by Neos Engineering Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Neos Engineering Recruitment

Office and Learning & Development Manager

Pontypridd

Up to £27,500 + Bonus

NEOS Engineering are partnered with a leading, fast-growing independent company operating across multiple depots across the UK. Following continued expansion, they are now looking to appoint a Hire Controller to join their busy and successful depot in Pontypridd.

The Role

As a Hire Controller, you’ll play a crucial role in the day-to-day operations of the hire desk. You’ll be the first point of contact for inbound enquiries, responsible for providing excellent customer service, processing hire contracts, and supporting internal coordination with the transport, credit, and operations teams.

You’ll also be tasked with growing customer accounts, managing job bookings, and ensuring smooth and accurate processing of orders from initial enquiry through to delivery and collection.

Responsibilities include:

Responding to incoming customer calls and sales enquiries
Building long-term relationships with clients and upselling where possible
Processing hire contracts accurately and efficiently
Coordinating delivery and collection of equipment in line with customer requirements
Working closely with transport, warehouse and credit control teams
Handling customer queries, quotes and job confirmations
Maintaining system records and ensuring data accuracy
Supporting the depot team with general administration and ad hoc duties

The Candidate

You’ll have experience working in a fast-paced hire desk, sales support, or customer service role. A background in tool or plant hire is desirable but not essential—what’s most important is your ability to communicate well, stay organised, and deliver excellent service under pressure.

Key skills & competencies include:

Strong verbal and written communication skills
Good IT literacy and ability to learn internal systems (Syrinx knowledge beneficial)
Ability to manage multiple tasks and prioritise effectively
Customer-focused with a professional and proactive approach
Sales-minded and commercially aware
Experience in hire, construction, or logistics preferred

The Benefits

Bonus and Loyalty Scheme
28 days holiday (inclusive of bank holidays)
Company pension scheme
Full-time, permanent position – Monday to Friday, 6:30am to 4:00pm OR 7:30am to 5:00pm

Please apply with an up-to-date CV and feel free to include a short cover letter explaining why this role is right for you.

Thanks for taking the time to apply. We do our best to respond to every applicant, but due to high volumes, if you haven’t heard from us within 7 days, unfortunately you have not been successful on this occasion. We encourage you to keep an eye on our website for future opportunities.

We kindly ask that candidates requiring sponsorship do not apply, as our client is currently unable to offer visa sponsorship. Any applications requiring sponsorship will be automatically rejected.

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Customer Service and Sales
Industries
Construction and Engineering Services

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