Hire Controller

Driver Hire Borders; Peterborough; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a successful FTSE100 company as a Hire Controller in our Customer Service team. Use your customer service experience to build relationships, manage inquiries and enhance customer satisfaction in a fast-paced environment.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Comprehensive pension scheme

Qualifications

• Experience in customer service, ideally in the equipment rental industry.
• Ability to build relationships and understand customer needs.
• Proactive in improving customer experiences.

Responsibilities

• Deliver top-notch service while maximizing upselling opportunities.
• Manage customer inquiries from order to post-hire feedback.
• Ensure excellent customer experience and continuous service improvement.

Skills

Customer service experience

Proactive attitude

Communication skills

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not just about what you know; it’s about who you are. As a Hire Controller, you’ll be responsible for looking after our customers, building relationships, understanding their needs, and helping them do it better.

In this role, you'll deliver a top-notch service, using your product knowledge to maximize upselling opportunities. Your day will involve communicating with customers via phone, email, and website requests, managing orders from enquiry to post-hire feedback, and taking ownership of the customer journey. You'll need to be proactive and use your initiative to ensure an excellent customer experience and continuous service improvement.

This is an excellent opportunity for individuals with customer service experience, ideally within the industry, who want to see and feel the impact of their work in a dynamic, operational, and service-oriented environment.

What do we offer? Join a successful FTSE100 company, the UK’s largest equipment rental provider. We offer a competitive rewards package, including generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.