Hire Controller

Driver Hire Borders; Milton Keynes; On-site; GBP 23,000 - 30,000; Full time

Job summary

Join Driver Hire Borders as a Hire Controller and play a crucial role in delivering excellent customer service. Engage with clients, manage orders, and leverage product knowledge to enhance relationships in a thriving, operational-focused business. Enjoy a flexible rewards package in a leading FTSE100 company.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Comprehensive pension scheme

Qualifications

• Previous customer service experience is preferred.
• Industry experience is a plus.
• Ability to think quickly and use initiative.

Responsibilities

• Manage customer interactions via phone, email, and website.
• Oversee orders from enquiry to post-hire feedback.
• Build relationships with clients and ensure excellent service.

Skills

Customer Service

Relationship Building

Problem Solving

Communication

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Hire Controller, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In this role, you’ll be responsible for delivering a best-in-class service while using your product knowledge to maximize upselling opportunities. Your day will include communicating with customers via telephone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular clients. You’ll need to think quickly and use your initiative to ensure we provide an excellent customer experience and continuously improve our service.

This is an excellent opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused business.

What can we offer you? You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with options to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.