Hire Controller

CES Power LLC; Glasgow; On-site; GBP 22,000 - 30,000; Full time

Job summary

CES Power LLC in Glasgow is seeking a organised Hire Controller to help run a busy Hire Desk, manage orders, plan transport deliveries and collections, and deliver standout customer service.

You will handle enquiries, upsell, issue quotations, monitor orders, and ensure compliance while driving depot KPIs and collaborating with the team. This role offers a stepping stone to career progression within CES Power.

Qualifications

• Effective communicator with internal and external customers.
• Eye for detail with strong organisational skills.
• Adaptable and resilient in changing events and industrial environment.
• Self-motivated with time management capability.
• Proficient PC skills.

Responsibilities

• Maintain high customer service standards with prompt, courteous support.
• Manage and respond to hire enquiries promptly and accurately assess needs.
• Upsell products and services to maximise revenue opportunities.
• Provide accurate quotations to customers on request.
• Ensure cost-effective delivery/collection service through transport management.
• Monitor accuracy of orders inputted into systems to minimize errors.
• Ensure procedure manual compliance including audits.
• Strive to meet or exceed depot KPIs by driving efficiency and alignment with company goals.
• Communicate effectively with all levels of staff, ensuring timely information.
• Create, input, maintain and archive electronic files.
• Represent the Company by embodying and promoting its values and behaviours.

Skills

Communication

Detail-oriented

Organizational skills

Time management

PC skills

Job description

Job Description

You will assist in the smooth and efficient day to day running a busy Hire Desk function within one of our most successful depots, including the managing of orders, along with planning transport delivery and collections. The Hire Controller will provide a stand out customer service to both internal and external customers and is a key role within the team.

Your areas of influence are to :

• Ensure that customer service standards are maintained to a high standard by providing prompt, professional and courteous support during every interaction
• Manage and respond to hire enquiries promptly and efficiently, ensuring that customer needs are accurately assessed and addressed
• Actively promote products and services by up selling initiatives maximising revenue opportunities
• Communicate sales leads to the Area Sales or Depot Manager, and ensure that accurate quotations are issued to customers upon request
• Ensure that we offer an efficient and cost-effective delivery/collection service through the day-to-day management of transport
• Monitor the accuracy of all orders inputted into the systems, ensuring that details are correct and complete to minimize errors and ensure accurate processing
• Ensure procedure manual compliance including audit compliance
• Consistently meet or exceed depot KPIs by driving efficiency, and ensuring alignment with Company goals
• To liaise and communicate effectively with all levels of staff, ensuring clear, consistent and timely information
• To create, input, maintain and archive electronic files
• Represent the Company by embodying and promoting the Company’s values and behaviours.

This is an exciting and engaging role and a great stepping stone into developing your career with us.

To be successful we need you to be:

• a great, effective communicator with internal and external customers
• have an eye for detail with strong organisational skills
• adaptable and resilient to an ever-changing events and industrial environment
• self-motivated (of course!) and can show time management capability
• proficient PC skills

Desirable, but not essential, is as you would expect, namely a willingness to learn and:

• Knowledge of Power Generation rental market.
• Knowledge of Hire Desk Function
• Transport Management

At CES Power, we value teamwork, commitment and great customer service.
If you are organised, proactive and ready to join us as a Hire Controller, we would love to hear from you.