Hire Desk Controller (Leeds)

JMS Access; Leeds; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension

Employee benefits

Job summary

JMS Powered Access in Leeds is seeking a friendly Hire Desk Controller to handle enquiries and coordinate hires across logistics, engineering and sales. You’ll be the first point of contact for customers and ensure hires are booked, scheduled and handed over smoothly by liaising with drivers and the commercial team.

You will need excellent communication, strong organisation and comfort with hire management systems. The role offers a competitive salary and good benefits in a supportive team.

Qualifications

• Strong communicator with excellent telephone manner and attention to detail.
• Organised and able to prioritise multiple tasks in a busy hire office.
• Experience in equipment hire, transport, logistics or customer service is welcomed but not essential.
• Comfortable using IT systems; experience with hire management software is a plus.

Responsibilities

• Answer incoming enquiries (phone and email) and manage bookings professionally.
• Allocate and schedule hires with logistics, drivers and engineers to meet customer requirements.
• Keep hire records up to date in our system, processing any appropriate paperwork.
• Provide product and pricing information and escalate technical queries to engineering or sales.
• Monitor fleet availability and support timely machine prep and maintenance coordination.
• Support a positive customer experience by following up on deliveries, returns and any issues.

Skills

Strong communication

Telephone etiquette

Organised / prioritisation

Hire/logistics experience

IT systems proficiency

Tools

Hire management software

Job description

JMS Powered Access is a trusted provider of powered access solutions across the UK, operating a modern fleet and delivering safe, reliable equipment and excellent customer service.

We’re looking for a friendly, organised Hire Desk Controller to join our Leeds team to handle enquiries and coordinate hires across logistics, engineering and sales. You’ll be the first point of contact for customers calling or emailing to request plant and powered access equipment, and you’ll ensure hires are booked, scheduled, and handed over smoothly by liaising with drivers, engineers and the commercial team.

Key responsibilities

• Answer incoming enquiries (phone and email) and manage bookings professionally.
• Allocate and schedule hires with logistics, drivers and engineers to meet customer requirements.
• Keep hire records up to date in our system, processing any appropriate paperwork
• Provide product and pricing information and **escalate** technical queries to engineering or sales.
• Monitor fleet availability and support timely machine prep and maintenance coordination.
• Support a positive customer experience by following up on deliveries, returns and any issues.

About you

• Strong communicator with excellent telephone manner and attention to detail.
• Organised, able to prioritise multiple tasks in a busy hire office.
• Experience in equipment hire, transport, logistics or customer service is welcomed but not essential.
• Comfortable using IT systems and databases; experience with hire management software is a plus.

What we offer

• Competitive salary and a great benefits package.
• Supportive team environment and clear career development opportunities.
• Training and on-the-job support
• Pension and other employee benefits