Hire Controller

Jarvie Plant Ltd; East Grinstead; On-site; GBP 30,000 - 45,000; Full time

Job summary

Jarvie Plant Ltd is seeking a Hire Controller to be embedded on-site at Speedy HQ, working closely with partners to deliver efficient hire solutions. This role involves managing customer inquiries, overseeing the hire process, and ensuring compliance with safety standards. Join a family-owned company dedicated to delivering safe, reliable services while supporting your professional development through tailored learning opportunities.

Benefits

Employee Discount Scheme

Dedicated Learning & Development Programme

Extra holidays with buy/sell options

Employee Assistance Programme

Cycle to Work Scheme

Company Pension Scheme

Family-friendly policies

Life assurance

Qualifications

• Customer-first mindset and strong communication skills.
• Knowledge of the hire or sales process preferred.
• Proactive, organised approach with the ability to work independently.

Responsibilities

• Main point of contact for Jarvie Plant at Speedy HQ.
• Manage the full hire lifecycle from enquiry to equipment return.
• Ensure compliance with safety regulations and keep accurate records.

Skills

Customer service

Communication

Problem-solving

Tools

CRM tools

Microsoft Office

Job description

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Employed by Jarvie Plant, supporting our partner’s operations

About the Role:

We’re excited to offer an opportunity to join Jarvie Plant as a Hire Controller – Implant, based on-site at Speedy HQ, Haydock, working closely with our key partner.

As an implant role, you’ll be fully embedded at our partner's location, serving as the dedicated point of contact for Jarvie Plant. You’ll collaborate daily with both the partner’s team and Jarvie’s internal teams, ensuring the delivery of efficient and reliable hire services. This unique set-up enables you to build strong relationships, respond swiftly to needs, and take full ownership of the hire process from start to finish, making a real impact. If you thrive in a collaborative, customer-facing environment and want to be part of a company that truly values its people, this is a fantastic opportunity for you.

How This Role Supports the Delivery of Hire Solutions:

Customer Service & Communication:

• Be the main point of contact for Jarvie Plant at Speedy HQ.
• Respond to customer enquiries, resolve concerns, and provide regular updates.
• Build strong relationships and look for ways to support evolving customer needs.
• Manage the full hire lifecycle — from enquiry through to equipment return.
• Prepare contracts, quotations, and updates accurately and on time.
• Negotiate rates within agreed frameworks and use InspHire to support operational excellence.
• Work closely with partner teams and Jarvie Plant colleagues in transport, sales, and operations.
• Record and manage client requirements using the CRM to support joined-up service delivery.
• Help streamline communication and ensure consistent service across both businesses.

Health, Safety & Compliance

• Ensure all hire equipment meets relevant safety regulations.
• Provide clear safety and operating guidance to customers.
• Keep accurate records of each transaction and contribute to performance tracking.

What Will Make You a Great Fit:

• A customer-first mindset and strong communication skills.
• Knowledge of the hire or sales process (experience in plant hire is a bonus).
• Proactive, organised, and confident working independently.
• Familiarity with Microsoft Office and CRM tools, and quick to learn new systems.
• Team-focused with a problem-solving attitude.

Why Work for Jarvie Plant:

As a family owned business, Jarvie Plant is built on core values: Safety Conscious, Collaborative, Dependable, Progressive, and Responsible. In this role, you’ll help put those values into action — delivering safe, efficient, and customer-focused hire solutions. We’re committed to supporting our people as much as we support our customers. When you join Jarvie Plant, you’ll benefit from:

• A Monday to Friday work pattern
• Tailored learning opportunities and a dedicated Learning & Development Programme
• Access to our Employee Discount Scheme and a range of staff discounts
• Extra holidays, with buy/sell options for added flexibility
• A supportive Employee Assistance Programme (EAP)
• Cycle to Work Scheme
• A contributory Company Pension Scheme
• Family-friendly policies, supporting a healthy work–life balance
• Life assurance, providing added peace of mind for you and your family

How to Apply:

If you're ready to take ownership, build relationships, and help us deliver hire solutions that truly make a difference — we’d love to hear from you. Apply today via our Employment Hero recruitment portal. If you have any questions, feel free to reach out to us at [e-mail].

Important Information before you apply:

• We’re unable to offer sponsorship; applicants must have the right to work in the UK.
• Offers are subject to satisfactory pre-employment checks including references and, where relevant, DVLA, credit, or criminal checks.

Jarvie Plant – where people are, and always will be, our greatest asset.

We’re proud to be an equal opportunity employer, welcoming applicants from all backgrounds and communities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Construction

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