Hire Desk Controller

Lloyds British Group Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hire provider in the UK seeks a Hire Desk Controller in London. This desk-based role involves managing the hire process, fostering customer relationships and coordinating with various departments to fulfill client requirements. The company values employee development, promotes work-life balance, and offers competitive benefits, ensuring a supportive work environment.

Benefits

Life Assurance

Pension Scheme

95% Discount across the Speedy Brand

Training and Development Opportunities

Voluntary Health Cash Plan

My Staff Shop Discounts

Green Commute Initiative for Cycling

PAM Employee Assistance Program

Qualifications

• Previous experience in the hire industry or similar role.
• Valid driving license.
• Commitment to learning and development.

Responsibilities

• Managing the entire hire process from order taking to delivery.
• Coordinating with stock teams, drivers, and engineers.
• Building strong relationships to ensure customer satisfaction.

Skills

Organisational Skills

Communication

Job description

Hire Desk Controller - London - Monday to Friday - 08:00 - 17:00 - 40 hours per week

Speedy is the UK’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services — everything for every job!

Based in the depot, the Hire Desk Controller plays a vital role in operations, sales, and customer service. Building strong relationships is key, as the Hire Controller manages the entire hire process from order taking to delivery and collection, coordinating with all depot departments to meet customer needs and ensure satisfaction.

On a daily basis, this role is desk-based, working closely with other departments, including stock teams, drivers, and engineers, to ensure timely fulfillment of customer requirements with available equipment.

To support your success, you will need:

• Strong organisational skills
• Excellent verbal and written communication skills
• A commitment to learning and development
• A valid driving license
• Previous experience in the hire industry or a similar sales or operational role
• The ability to support your team in delivering our ESG Strategy – Decade to Deliver

What we provide: We offer comprehensive on-the-job training, with dedicated product and system training teams. We are passionate about employee growth and offer tailored development programs to suit individual needs. We pride ourselves on recognizing and developing talent, promoting internal progression.

Speedy promotes an industry-leading Work-Life Balance initiative, supporting flexible working arrangements such as flexible start/finish times, shorter days, term-time hours, and job sharing. We aim to put our people first.

Our benefits include:

• Life assurance
• Pension scheme
• 95% discount across the Speedy brand
• Training, development, and career progression opportunities
• Voluntary Health Cash Plan
• My Staff Shop discounts
• Green Commute Initiative for cycling
• PAM Employee Assistance Program (EAP) for confidential support

Speedy offers a Career Line of Sight, providing clear pathways for progression within the group.

Please note, Speedy reserves the right to close applications early if we receive a high volume of applications. We recommend submitting your application promptly.

Some roles may require DBS, Credit, or Security Clearance checks. We are an equal opportunity employer, embracing diversity and fostering an inclusive environment. All applicants must have proof of right to work in the UK by the start of employment.