Hire Desk Controller

Lloyds British Group Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hire provider is seeking a Hire Desk Controller in London. This vital role involves managing the hire process, building customer relationships, and ensuring prompt service. Successful candidates will have strong organizational and communication skills, relevant experience, and a commitment to internal development in a flexible working environment.

Benefits

Life assurance

Pension scheme

95% discount across the Speedy brand

Training, development, and career progression opportunities

Voluntary Health Cash Plan

My Staff Shop discounts

Green Commute Initiative for cycling

PAM Employee Assistance Program offering free support and counselling

Qualifications

• Strong organizational skills required.
• Experience in the hire industry or similar roles preferred.
• Driving license is necessary.

Responsibilities

• Manage the entire hire process from order to delivery and collection.
• Liaise with various depot departments to meet customer needs.
• Daily tasks include collaboration with stock teams, drivers, and engineers.

Skills

Strong organisational skills

Excellent communication skills

Commitment to learning and development

Education

Experience in the hire industry or similar sales/operational roles

Job description

Hire Desk Controller - London - Monday to Friday - 08:00 - 17:00 - 40 hours per week

Speedy is the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant, and support services – everything for every job!

Based in the depot, the Hire Desk Controller plays a vital role in operations, sales, and customer service. Building strong relationships is key, as the Hire Controller manages the entire hire process from order to delivery and collection, liaising with various depot departments to meet customer needs and ensure satisfaction.

Daily tasks are desk-based, involving collaboration with stock teams, drivers, and engineers to ensure equipment availability and prompt service.

To support your success, you will need:

• Strong organisational skills
• Excellent communication skills, both verbal and written
• Commitment to learning and development
• Driving license
• Experience in the hire industry or similar sales/operational roles
• Ability to support your team in delivering our ESG Strategy – Decade to Deliver

We provide comprehensive training, including product and system support, and tailored development programmes to foster growth and internal progression.

Speedy promotes a healthy work-life balance with flexible and hybrid working options, including flexible start/finish times, shorter days, term-time hours, and job sharing.

Our benefits include:

• Life assurance
• Pension scheme
• 95% discount across the Speedy brand
• Training, development, and career progression opportunities
• Voluntary Health Cash Plan
• My Staff Shop discounts
• Green Commute Initiative for cycling
• PAM Employee Assistance Program offering free support and counselling

We offer clear career progression routes within the Speedy Group.

Please note, Speedy may close applications early if enough applications are received. We recommend applying promptly.

Some roles may require DBS, Credit, or Security Clearance checks. We are committed to diversity and inclusion, considering all applicants equally. Proof of right to work in the UK is required at the start of employment.