Hire Controller

Jarvie Plant Ltd; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

Sick Pay

Extra Holidays

Learning & Development

Employee Discount Scheme

Life Assurance

Wellbeing Programmes

Cycle to Work Scheme

Job summary

Jarvie Plant Ltd in Edinburgh is seeking a proactive Depot Operations Coordinator to support hire activities and customer service at the Edinburgh Depot. You will handle enquiries, quote, book, deliver, and collect hires, while keeping fleet availability and compliance in check.

You'll liaise with suppliers and internal teams, raise essential paperwork, and help schedule maintenance. A collaborative team player with IT and CRM skills will thrive here, contributing to reliable hire solutions.

Qualifications

• Experience in hire operations, logistics, or a customer service environment.
• Strong organisational skills with ability to manage multiple enquiries.
• Confident communication with customers, suppliers and internal teams.

Responsibilities

• Act as first point of contact for customer enquiries via phone, email and in person.
• Convert enquiries into hires through product knowledge and service.
• Coordinate hire process from quotation to delivery and off-hire admin.
• Support fleet availability by monitoring utilisation and maintenance scheduling.
• Manage breakdowns with suppliers and internal teams to reduce downtime.
• Raise hire contracts, purchase orders, delivery notes and related paperwork.
• Assist workshop with administrative tasks and service planning.
• Maintain records in InspHire and HubSpot CRM.
• Collaborate with depots and departments to ensure seamless service delivery.
• Assist Depot Manager with day-to-day rental operations.

Skills

Customer service experience

Organisational skills

Verbal and written communication

Attention to detail

Problem solving

CRM software familiarity

Tools

InspHire

HubSpot

Microsoft Office / Outlook

Job description

Join Our Growing Team at Jarvie Plant!

We are excited to offer the opportunity for a motivated

Edinburgh Depot.

In this role, you'll be at the heart of our rental operations, supporting customers, coordinating vehicle hires, and ensuring our fleet remains available, compliant, and ready for service. Your work will directly contribute to JP Rentals' reputation for delivering reliable hire solutions and exceptional customer service.

How This Role Supports The Delivery Of Hire Solutions

Key Responsibilities Include

• Acting as the first point of contact for customer enquiries, providing professional and responsive support via telephone, email, and in person.
• Converting customer enquiries into profitable hires through effective communication, product knowledge, and excellent customer service.
• Coordinating the hire process from quotation and booking through to delivery, collection, and off-hire administration.
• Supporting fleet availability by monitoring vehicle utilisation, coordinating maintenance requirements, and assisting with scheduling.
• Managing breakdowns and liaising with suppliers and internal teams to minimise vehicle downtime.
• Raising hire contracts, purchase orders, goods receipt notes, delivery notes, collection documentation, and other operational paperwork.
• Supporting the workshop team with administrative tasks, repair scheduling, and service planning.
• Maintaining accurate records within business systems including InspHire and HubSpot CRM.
• Working closely with colleagues across depots and departments to ensure seamless service delivery.
• Assisting the Depot Manager with the day to day running of rental operations.

What Makes You a Good Fit For This Role

We'd love to see the following skills and experience from our applicants:

• Previous experience in hire operations, logistics, or a customer service environment (preferred but not essential).
• Strong organisational skills with the ability to prioritise and manage multiple enquiries efficiently.
• Confident communication skills, both verbal and written, to liaise effectively with customers, suppliers, and internal teams.
• Attention to detail to ensure accurate order processing, documentation, and asset tracking.
• A proactive, solution-focused approach with the ability to think on your feet.
• Comfortable using IT systems and CRM software (e.g. InspHire, HubSpot, Microsoft Office, Outlook)
• A collaborative team player who supports others to achieve shared goal.
• A positive attitude and a desire to grow your knowledge of fleet operations and the hire industry.

Why Work For Jarvie Plant

As a family owned business, Jarvie Plant is built on core values: Safety Conscious, Collaborative, Dependable, Progressive, and Responsible . In this role, you’ll help put those values into action, delivering safe, efficient, and customer-focused hire solutions. We’re committed to supporting our people as much as we support our customers.

When You Join Jarvie Plant, You’ll Benefit From

• Competitive Salary with regular reviews to ensure your compensation stays aligned with industry standards
• Company Sick Pay, offering peace of mind in times of illness with financial support when you need it most
• Extra Holidays, with flexible buy/sell options for added flexibility
• Tailored Learning Opportunities through our dedicated Learning & Development programme
• Employee Discount Scheme and a wide range of staff perks
• Life Assurance and a contributory Company Pension Scheme for peace of mind
• Supportive Wellbeing Programmes, including an Employee Assistance Programme (EAP) and family-friendly policies
• Cycle to Work Scheme to promote a healthy, active lifestyle

Jarvie Plant – where people are, and always will be, our greatest asset!

Important Information Before You Apply

• We’re unable to offer sponsorship; applicants must have the right to work in the UK.
• Offers are subject to satisfactory pre-employment checks including references and, where relevant, DVLA, credit, or criminal checks.

We’re an equal opportunity employer, welcoming applicants from all backgrounds and communities