Hire Controller

Sunbelt Rentals UK & Ireland; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading FTSE100 company as a Hire Controller in Bristol, where you'll excel in customer service, building relationships, and managing orders. This role offers the chance to impact customer experience directly in a dynamic environment with a strong focus on service excellence.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Great company pension scheme

Qualifications

• Experience in customer service, ideally with industry experience.

Responsibilities

• Manage orders from enquiry to post-hire feedback.
• Build relationships with customers and understand their needs.
• Maximize upselling opportunities using product knowledge.

Skills

Customer Service

Communication

Relationship Building

Job description

Customer Services - It’s a People Thing

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Hire Controller, you’ll be responsible for looking after our customers, building relationships, understanding their needs, and helping them do it better.

In this role, you'll deliver a best-in-class service, using your product knowledge to maximize upselling opportunities. Your days will involve communicating with customers via phone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, owning the customer journey and fostering relationships with regular clients. You should enjoy thinking on your feet and using your initiative to ensure we provide an excellent customer experience and continuously improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.

What We Offer

You will join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with options to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a great company pension scheme.