Hire Controller

Kärcher North America Inc.; Banbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a well-established company as a Hire Controller, where your role will be pivotal in delivering exceptional customer service and managing hire contracts. This position offers a dynamic environment where you will engage with customers, handle inquiries, and prepare essential reports. With a focus on teamwork and a proactive approach, you will thrive in a supportive atmosphere that values your contributions. Enjoy a competitive salary, generous holiday allowance, and various perks in a family-run business that has been trading for over 80 years. If you are a motivated self-starter with a passion for customer service, this is the perfect opportunity for you.

Benefits

Generous holiday allowance

Option to buy extra holidays

Christmas Shutdown

Group pension

Annual salary review

Life assurance

Free onsite parking

Training and progression opportunities

Cycle to work scheme

Employee referral scheme

Qualifications

• Experience in a hire controller role is an advantage.
• Strong IT skills, especially in Microsoft Office applications.

Responsibilities

• Provide first-class customer service and prepare hire contracts.
• Handle customer enquiries and maintain accurate records.

Skills

Customer Service

Communication Skills

Attention to Detail

IT Literacy (Microsoft Office)

Multi-tasking

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Description

Wernick Hire

The UK's Largest and Longest Standing National Provider of Permanent and Temporary Modular Buildings and Site Accommodation

About Us

Wernick Hire, a proud member of the Wernick Group, is the UK's leading provider of both permanent and temporary modular buildings and site accommodation. Celebrating 90 years of trading since our establishment in 1934, we have a rich history of growth and success, doubling our profits in the last five years. Our continued success is driven by the quality and dedication of our workforce, who bring enthusiasm, vision, friendliness, and a real can-do spirit to our business.

Role Overview: Hire Controller

We currently have an opportunity for a talented individual to join our team as a Hire Controller. Our Hire Controllers are at the heart of our depots, making everything happen. This is a very busy role, requiring someone who can wow our customers, go the extra mile, pick up the phone, and work effectively under pressure.

About The Role

Key Responsibilities

• Provide first-class customer service.
• Prepare hire contracts, quotations, and any other necessary correspondence.
• Handle and record customer enquiries and source new business.
• Follow up on quotations and enquiries.
• Prepare accurate weekly and monthly reports.
• Maintain accurate and up-to-date records.

Skills And Experience

• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to multi-task and prioritise a busy workload.
• Numerate.
• IT literate, particularly in Microsoft Office (Excel, Word, and Outlook).
• Experience as a Hire Controller or similar in the hire industry is a distinct advantage.

Key Attributes

• Committed to offering first-class customer service.
• An enthusiastic team player who engages colleagues and willingly shares knowledge and information.
• Motivated self-starter.
• Thorough, methodical approach.
• Displays integrity in all interactions.
• Ability to work effectively under pressure.
• Proactive.
• Expert time manager.
• Highly professional with a positive attitude.

What You Will Get in Return

• Competitive salary and bonus scheme.
• Generous holiday allowance (rising with service).
• Option to buy extra holidays.
• Option to sell or carry over up to 5 days holiday.
• Christmas Shutdown.
• Early finish on Fridays.
• Group pension.
• Annual salary review each January.
• Life assurance of 2x annual salary.
• Personal accident insurance.
• Free onsite parking.
• Employee assistance programme.
• Training and progression opportunities.
• Family-run and well-established, secure company (trading over 80 years).
• Open door policy.
• Cycle to work scheme.
• Employee referral scheme.
• Benefits scheme (discounted retailers).
• Corporate eyecare scheme through Specsavers.
• Direct communication with MD/CEO and staff satisfaction surveys.

We are an equal opportunities employer and welcome applications from all sections of the community. We look forward to receiving your application and thank you for your interest in our company.

Important Notice To Recruitment Agencies

Any unsolicited CVs will be sent at the recruitment agency's own risk and will be interpreted as gifts, and we have no liability to you for any fee or otherwise. We reserve the right to engage with candidates directly without, in any way, entering into your terms and conditions for this vacancy. By submitting an unsolicited CV to us, or to any member of our staff, you accept these terms as the default position. If we require your assistance with any vacancy, we will contact you.

The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.