Highways Operations Controller: Dispatch & Delivery

Amey; Nottingham; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive Salary

Career Growth Opportunities

Training and Development Programmes

Personal Development Opportunities

Company Pension Scheme

24 Days Annual Leave

Option to Purchase Additional Annual.

Flexible Benefits Package

Retail and Lifestyle Discounts

Two Paid Volunteering Days Every Year

Job summary

Amey are recruiting for an Operational Controller in Nottingham. The role coordinates daily highway maintenance activities, manages gang deployment, and ensures works align with programme, SLAs and contracts.

You will handle both planned and reactive works, including emergency response, in a 12-hour shift pattern (4 days on/4 off then 4 nights on/4 off). The position requires close liaison with Internal teams, the Client and external stakeholders, with reporting on performance and outputs.

Qualifications

• Competent in Microsoft Office suite for planning and reporting.
• Basic programming and scheduling of work to support operational delivery.
• Excellent communication with stakeholders and teams.
• Ability to work under pressure and make timely decisions.
• Strong attention to detail in labour, plant, and materials records.

Responsibilities

• Approve draft resource programmes to support operational planning.
• Manage daily gang activities against programme and liaise directly when needed.
• Ensure delivery aligns with timescales, SLAs and contractual requirements.
• Coordinate with Supervisors to handle on-site issues.
• Review suspended/rejected jobs and perform Level 1 checks on records.
• Produce daily/weekly reports on gang activity and performance.
• Schedule emergency and sub-24-hour works, including same-day activities.
• Liaise with Client and stakeholders; keep them updated on activity.
• Drive continuous improvement in service levels and cost efficiency.

Skills

Microsoft Office

Scheduling of work

Stakeholder liaison

Decision making under pressure

Attention to detail

High pace environment

Job description

Amey are recruiting for an Operational Controller in Nottingham. The role coordinates daily highway maintenance activities, manages gang deployment, and ensures works align with programme, SLAs and contracts.

You will handle both planned and reactive works, including emergency response, in a 12-hour shift pattern (4 days on/4 off then 4 nights on/4 off). The position requires close liaison with Internal teams, the Client and external stakeholders, with reporting on performance and outputs.