Highways Inspections – Technical Support & Data Officer

WMJobs; Leek; On-site; GBP 26,000 - 34,000; Full time

Job summary

Staffordshire County Council is recruiting for a Highway Inspections Technical Support Officer to join the Highway Inspections team, ensuring safe and well-maintained roads by delivering accurate data, timely responses, and robust records.

You will support colleagues, manage information in GIS and databases, prepare documentation, and assist in coordinating work programmes, with a focus on quality and customer service.

Qualifications

• A Level 3 qualification (e.g. NVQ Level 3 in Business Administration) or equivalent relevant experience.
• GCSEs (or equivalent) at grade 5 or above in English and Maths.
• Proven experience using databases with a high level of accuracy and attention to detail.
• Confident in engaging with a wide range of stakeholders, including members of the public and elected officials.
• Proficient in Microsoft 365 applications, GIS mapping tools, and database systems.
• Experience in processing purchase orders and invoices.
• Comfortable working within multi-disciplinary teams and contributing to shared goals.

Responsibilities

• Act as a key member of the Highway Inspections team, supporting colleagues to ensure consistent work practices in line with approved policies and procedures.
• Provide a high-quality, first-line response to enquiries from customers and stakeholders, escalating issues where appropriate.
• Collate and analyse information from various sources to support performance reporting and respond to enquiries.
• Maintain accurate and up-to-date digital records using record management systems and Geographic Information Systems (GIS).
• Update GIS mapping layers to ensure accurate information is available for Staffordshire County Council and stakeholders.
• Provide advice and support to councillors, community groups, residents, and businesses regarding highway inspection and resilience services.
• Assist in the creation, management, and delivery of work programmes, including arranging meetings, taking minutes, maintaining records, and preparing documentation.
• Collect and file financial and project information, including purchase orders, invoices, reports, and communications.
• Undertake financial administration tasks such as processing charges and receipts and producing budgetary information.
• Maintain and update the team’s website, intranet pages, and SharePoint to ensure information is current and accessible.
• Support the processing and management of claims and legal procedures within the team.
• Foster strong working relationships with internal and external partners, contractors, and local communities to facilitate effective communication and coordination.
• Assist in the administration of health, safety, environmental, and quality procedures.
• Contribute to the continuous improvement of team processes, systems, and procedures.

Skills

Stakeholder engagement

Attention to detail

Microsoft 365 applications

GIS mapping

Database systems

Multidisciplinary teamwork

Education

A Level 3 qualification (e.g. NVQ Level 3 in Business Administration)

GCSEs (or equivalent) at grade 5 or above in English and Maths

Tools

Microsoft 365 applications

GIS mapping tools

Database systems

Job description

Staffordshire County Council is recruiting for a Highway Inspections Technical Support Officer to join the Highway Inspections team, ensuring safe and well-maintained roads by delivering accurate data, timely responses, and robust records.

You will support colleagues, manage information in GIS and databases, prepare documentation, and assist in coordinating work programmes, with a focus on quality and customer service.