High Level Technician

Alstom; Greater London; On-site; GBP 60,000 - 74,000; Full time

Benefits offered by this job

Extended parental leave (52 weeks)

Annual leave 25 days + bank holidays

Flexible benefits programme

Life insurance

Medical coverage

Pension plan

Job summary

Alstom is seeking a High Level Technician at Old Oak Common. The role interfaces between production and engineering support to diagnose complex electrical and mechanical issues, optimise maintenance, and support data-driven decisions using remote monitoring and diagnostic tools.

You will collaborate with customers, suppliers and internal teams to improve train reliability, manage warranty concerns and implement long-term solutions. Shift patterns are rotating; permanent position.

Qualifications

• NVQ Level 3 in electrical or equivalent required.
• Understanding of Ohm's Law and Kirchhoff's Laws.
• Ability to use laptops and diagnostic tools for fault finding.
• Ability to work from maintenance manuals and schematics.
• Experience with electrical fault finding and/or mechanical experience is desirable.

Responsibilities

• Serve as primary contact for Production and control room staff for in-service fault resolution.
• Optimise train maintenance protocols according to established schedules.
• Assist customers with fault finding and diagnostics to identify issues.
• Develop solutions for immediate mitigation and long-term resolution of problems.
• Monitor warranty issues and collaborate with supplier technical teams to resolve them.
• Respond to faulty trains in service, performing component replacements and modification work.
• Support root cause analysis using methods such as FRACAS, 8D, and PPS.
• Ensure accurate sourcing of replacement parts for train systems.
• Aid operators in updating maintenance instructions, overhaul instructions, processes and procedures.
• Collaborate with Technical Publications and Central Engineering teams.

Skills

Ohm's Law

Kirchhoff's Law

Fault finding

Schematics reading

Troubleshooting

Documentation

Education

NVQ Level 3 in Electrical

Tools

Diagnostic tools

Laptop diagnostics

Job description

Appointment Basis: Permanent. Rotating shift patterns.

Salary + Benefits: CIRCA £67,000

Location: Old Oak Common

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

As a High Level Technician, you will serve as a key technical interface between production teams and engineering support, ensuring rapid fault resolution and continuous improvement of train maintenance practices. You will be responsible for diagnosing complex electrical and mechanical issues, optimising maintenance schedules, and supporting root cause analysis using industry-standard methodologies. Your role will involve close collaboration with customers, suppliers, and internal engineering teams to enhance train reliability, manage warranty concerns, and implement effective long-term solutions. Proficiency in remote monitoring systems and diagnostic tools will be essential to drive performance and support data-driven decision-making.

We’ll look to you for:

• Serve as the primary contact for Production and control room staff for in-service fault resolution.
• Optimise train maintenance protocols according to established balanced examination schedules.
• Assist customers with detailed fault finding and diagnostics to identify issues.
• Develop solutions for immediate mitigation and long-term resolution of problems.
• Monitor warranty issues and collaborate with supplier technical teams to resolve them.
• Respond to faulty trains in service, performing component replacements and modification work.
• Support customers in root cause analysis using methodologies such as Alstom FRACAS, 8D, and PPS.
• Ensure accurate sourcing of replacement parts for train systems.
• Aid operators in updating maintenance instructions, overhaul instructions, processes, and procedures to improve maintenance practices.
• Collaborate with Alstom Technical Publications and Central Engineering teams as necessary.
• Monitor and evaluate train reliability and availability performance, generating monthly performance reports.
• Utilise the Orbita remote monitoring system to track train conditions in service.
• Download data from onboard data recorders using laptops for analysis.
• Run diagnostics software to troubleshoot faults in various train systems, including hydraulic, pneumatic, train management systems, and onboard computers.

All About You

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Minimum qualification– NVQ Level 3 in an electrical discipline or equivalent.
• Understanding of Ohm's Law and Kirchoff's Law
• Use of Laptop’s and diagnostic tools to determine faults
• Ability to work from maintenance manuals and schematics
• Experience of Electrical fault finding and or Mechanical Experience of Electrical repairs and or mechanical
• Troubleshooting and evidence gathering (including technical reporting).

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)
• Up to 52 weeks full maternity and adoption pay
• 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday
• A wide range of flexible benefits that you can tailor to suit your lifestyle

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.