High-Impact Housing Support Team Lead

Two Saints; Southampton; On-site; GBP 30,000 - 42,000; Full time

Job summary

Two Saints in Southampton is seeking a full-time role to lead and support a team, ensuring housing and specialist services for clients. You will supervise staff, manage attendance, drive KPIs, and coordinate with partners to improve outcomes for vulnerable clients.

You will recruit, manage on-call duties, safeguard clients, and maintain accurate records while working across sites. A strong commitment to homelessness issues and excellent communication are essential.

Qualifications

• Experience of working in a residential or institutional or similar sector.
• Excellent communication skills, both verbal and written.
• Strong keyboard skills for data inputting.
• Strong working knowledge of Microsoft Outlook, Excel, and Word.
• Ability to respond calmly to crisis.
• Deal promptly with and effectively react to challenging situations.
• Have an interest and genuine concern for homelessness and related issues.

Responsibilities

• To support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings.
• To assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriate support, and service KPIs are met.
• To be responsible for attendance management, performance management, quality assurance and any other staff related queries.
• To attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding.
• To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients and prioritise high risk management referrals.
• To support your team where needed with their workload, and support a small caseload of clients.
• To be involved in the recruitment of staff for your team.
• To ensure an effective and timely response to all safeguarding issues taking appropriate action.
• To collate data and generate reports where needed.
• To support clients and staff in trauma informed and psychologically informed ways.
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times.
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures.
• To provide basic first aid assistance until help arrives (full training is provided).
• To work confidently and efficiently when lone working.
• To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks.
• To maintain confidentiality.
• To carry out any other reasonable duties required in the interest of the organisation.

Skills

Communication skills

Data entry

MS Office

Teamworking

Crisis management

Homelessness awareness

Driving licence

Lone working

Leadership experience

Tools

Microsoft Outlook

Excel

Word

Job description

Two Saints in Southampton is seeking a full-time role to lead and support a team, ensuring housing and specialist services for clients. You will supervise staff, manage attendance, drive KPIs, and coordinate with partners to improve outcomes for vulnerable clients.

You will recruit, manage on-call duties, safeguard clients, and maintain accurate records while working across sites. A strong commitment to homelessness issues and excellent communication are essential.