High-Energy Floor Manager - Drive Sales & Customer Experience

Agile Retail; Urmston; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Bonus

Job summary

Agile Retail is seeking a Floor Manager to lead a busy, high‑volume retail floor at the Trafford Centre. You’ll drive customer experience, coaching the team and maintaining strong visual standards to deliver consistent results.

You’ll manage deployment, monitor KPIs like sales and conversion, and work with the wider management team to ensure smooth opening, daily routines and exceptional service. The role requires previous retail management experience and flexibility across weekdays, evenings

Qualifications

• Previous retail management or supervisory experience
• Experience working within a busy, high-volume environment
• Strong communication and people skills
• Confidence leading and directing a large team
• A strong understanding of customer experience and commercial performance
• The ability to remain organised and composed when priorities change
• Natural energy and a visible leadership style
• Strong attention to detail and high standards
• Flexibility to work across weekdays, evenings and weekends

Responsibilities

• Leading the shop floor during busy trading periods
• Motivating and energising the team throughout the day
• Deploying people effectively according to customer demand and business priorities
• Coaching team members in the moment to improve performance and customer experience
• Driving sales, conversion and other key retail KPIs
• Ensuring customers receive an engaging, efficient and consistent experience
• Maintaining strong visual and presentation standards
• Ensuring product is available, replenished and easy for customers to shop
• Communicating priorities clearly through team briefs and regular floor updates
• Identifying issues quickly and taking ownership of resolving them
• Supporting opening, closing and other daily store routines
• Working closely with the wider management and operations teams

Job description

Agile Retail is seeking a Floor Manager to lead a busy, high‑volume retail floor at the Trafford Centre. You’ll drive customer experience, coaching the team and maintaining strong visual standards to deliver consistent results.

You’ll manage deployment, monitor KPIs like sales and conversion, and work with the wider management team to ensure smooth opening, daily routines and exceptional service. The role requires previous retail management experience and flexibility across weekdays, evenings