HGV Workshop Services Manager

SCANIA (GREAT BRITAIN) LIMITED; Standburn; On-site; GBP 43,000 - 53,000; Full time

Benefits offered by this job

In-house training

28 days holiday + public holidays

Pension

Discounts on major retail outlets

4x basic salary life insurance

Company Success Payment

Job summary

SCANIA (GREAT BRITAIN) LIMITED in Falkirk invites applications for an HGV Workshop Services Manager. You will lead the workshop team, schedule work, and plan daily operations to deliver exceptional service to customers.

The role focuses on supporting the Branch Manager, ensuring customer satisfaction and developing the team. Salary from £48,000 with a strong benefits package and opportunities for progression.

Qualifications

• Organised – plan & schedule workload to keep workshop running smoothly and safely.
• Customer service – develop and manage customer relationships to meet needs.
• Continuous improvement – review and amend processes to drive efficiency and KPI performance.
• Attention to detail – manage budgets, results, and targets.
• Team player – coordinate with departments for aligned workshop operations.
• Health & Safety – safety first in all workshop activities.

Responsibilities

• Lead the workshop team and manage daily operations to deliver excellent service to customers.
• Schedule and prioritise work to maintain smooth workflow and efficiency.
• Support the Branch Manager in running the workshop and developing the team.

Skills

Organised

Customer service

Continuous improvement

Attention to detail

Team player

Health & Safety

Job description

SGB

HGV Workshop Services Manager – Scania Falkirk

Working Hours: Monday - Friday 07:30 - 17:00

From £48,000, Plus Excellent Benefits Package, Including

• In-house training provided to support career progression
• 28 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity to join our Falkirk branch as Workshop Services Manager. You will be an organised leader, managing the team within the workshop, scheduling work, and planning daily operations, enabling you to deliver the best service to our customers. This role is to support the Branch Manager in the running of the workshop, ensuring customer satisfaction and developing the team around you.

Key Requirements Of a Workshop Manager

• Organised – forward thinking to plan and schedule workload, in a way that keeps the workshop running smoothly and safely.
• Customer service – develop and manage customer relationships to ensure that customer needs are met, and services are developed to meet the future needs of the customer.
• Continuous improvement – reviewing and amending process to make sure the workshop runs in the most efficient and productive way possible. Monitoring/reporting on business KPI’s and driving results.
• Attention to detail – operating with budgets, results, and targets in mind.
• Team player – communicate with different departments to secure properly aligned workshop operations.
• Health & Safety – health and safety comes first throughout the workshop.

Closing Date: 10/10/2026

Please note, the closing date for this role is subject to change pending volume of applications.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you