HGV Workshop Services Manager

Scania Group; Falkirk; On-site; GBP 43,000 - 53,000; Full time

Benefits offered by this job

In-house training

28 days holiday + public holidays

Pension

Retail discounts

Life insurance

Company success payment

Job summary

Scania Falkirk is seeking a Workshop Services Manager to lead the workshop team, schedule work and plan daily operations to deliver the best service to customers.

You will support the Branch Manager, drive customer satisfaction, develop the team, and uphold health and safety while fostering continuous improvement.

This role offers an attractive benefits package, including training, generous holiday allowance and pension, with career progression opportunities.

Qualifications

• Ability to lead and manage a workshop team.
• Experience scheduling workload and planning operations.
• Commitment to safety and compliance.
• Strong communication with customers and departments.

Responsibilities

• Lead the workshop team and manage day-to-day operations.
• Schedule work and plan workload to keep the workshop running smoothly.
• Support the Branch Manager and drive customer satisfaction.
• Promote continuous improvement and safety.

Skills

Organised

Customer service

Continuous improvement

Attention to detail

Team player

Health & Safety

Job description

HGV Workshop Services Manager – Scania Falkirk

Working Hours: Monday - Friday 07:30 - 17:00

From £48,000, plus excellent benefits package, including:

• In-house training provided to support career progression
• 28 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity to join our Falkirk branch as Workshop Services Manager. You will be an organised leader, managing the team within the workshop, scheduling work, and planning daily operations, enabling you to deliver the best service to our customers. This role is to support the Branch Manager in the running of the workshop, ensuring customer satisfaction and developing the team around you.

Key requirements of a Workshop Manager

• Organised – forward thinking to plan and schedule workload, in a way that keeps the workshop running smoothly and safely.
• Customer service – develop and manage customer relationships to ensure that customer needs are met, and services are developed to meet the future needs of the customer.
• Continuous improvement – reviewing and amending process to make sure the workshop runs in the most efficient and productive way possible. Monitoring/reporting on business KPI’s and driving results.
• Attention to detail – operating with budgets, results, and targets in mind.
• Team player – communicate with different departments to secure properly aligned workshop operations.
• Health & Safety – health and safety comes first throughout the workshop.

Closing Date: 10/10/2026

Please note, the closing date for this role is subject to change pending volume of applications.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.