HGV Workshop Operations Manager: Service Excellence

SCANIA (GREAT BRITAIN) LIMITED; Standburn; On-site; GBP 43,000 - 53,000; Full time

Benefits offered by this job

In-house training

28 days holiday + public holidays

Pension

Discounts on major retail outlets

4x basic salary life insurance

Company Success Payment

Job summary

SCANIA (GREAT BRITAIN) LIMITED in Falkirk invites applications for an HGV Workshop Services Manager. You will lead the workshop team, schedule work, and plan daily operations to deliver exceptional service to customers.

The role focuses on supporting the Branch Manager, ensuring customer satisfaction and developing the team. Salary from £48,000 with a strong benefits package and opportunities for progression.

Qualifications

• Organised – plan & schedule workload to keep workshop running smoothly and safely.
• Customer service – develop and manage customer relationships to meet needs.
• Continuous improvement – review and amend processes to drive efficiency and KPI performance.
• Attention to detail – manage budgets, results, and targets.
• Team player – coordinate with departments for aligned workshop operations.
• Health & Safety – safety first in all workshop activities.

Responsibilities

• Lead the workshop team and manage daily operations to deliver excellent service to customers.
• Schedule and prioritise work to maintain smooth workflow and efficiency.
• Support the Branch Manager in running the workshop and developing the team.

Skills

Organised

Customer service

Continuous improvement

Attention to detail

Team player

Health & Safety

Job description

SCANIA (GREAT BRITAIN) LIMITED in Falkirk invites applications for an HGV Workshop Services Manager. You will lead the workshop team, schedule work, and plan daily operations to deliver exceptional service to customers.

The role focuses on supporting the Branch Manager, ensuring customer satisfaction and developing the team. Salary from £48,000 with a strong benefits package and opportunities for progression.