HGV Service Advisor – Weekdays, Optional OT + Training

ASI Recruitment; Ashford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Bonus scheme

Overtime offered

Job summary

ASI Recruitment is seeking a Commercial Vehicle Service Advisor for a busy aftersales team in Ashford, Kent. You will support a fleet of heavy goods vehicles and work with manufacturer-trained technicians in a modern workshop setting.

The role covers booking vehicles, handling customer enquiries, preparing estimates and job cards, and keeping customers updated. £30,000 base with a potential £35,000 OTE, plus optional overtime.

Qualifications

• Previous experience as a Commercial Vehicle Service Advisor.
• Excellent customer service and communication skills.
• Able to work in a fast-paced workshop environment.
• Good organisational skills and attention to detail.
• Experience within HGV or commercial vehicles would be a distinct advantage.

Responsibilities

• Booking HGVs into the workshop for servicing, maintenance and repairs.
• Managing customer enquiries from start to finish.
• Preparing estimates and job cards.
• Liaising with technicians to keep customers updated.
• Ensuring an exceptional level of customer service throughout the repair process.
• Working closely with the parts department to maximise workshop efficiency.

Skills

Customer service

Communication

Organisation

Job description

ASI Recruitment is seeking a Commercial Vehicle Service Advisor for a busy aftersales team in Ashford, Kent. You will support a fleet of heavy goods vehicles and work with manufacturer-trained technicians in a modern workshop setting.

The role covers booking vehicles, handling customer enquiries, preparing estimates and job cards, and keeping customers updated. £30,000 base with a potential £35,000 OTE, plus optional overtime.