Helpline Advisor

Allscreens Nationwide Ltd; Crewe; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Baywater Healthcare in Crewe is seeking a Healthcare Helpline Advisor (Full Time) to join our customer service team onsite. You will speak daily with healthcare professionals and patients to ensure vital equipment and services are delivered, supporting independence and well-being.

You will handle varied tasks, maintain KPIs, adhere to safety procedures, and collaborate across departments to resolve issues. A friendly, communicative approach and commitment to helping the community are essential.

Responsibilities

• Provide empathetic and professional support to service patients, families, and clinical leads.
• Manage workload and organise additional tasks while meeting KPIs and objectives.
• Ensure team compliance with health and safety procedures.
• Engage with other business areas to resolve issues professionally.
• Demonstrate problem solving and decision making in a busy environment.
• Complete training and identify training needs as required.

Skills

Empathetic communication

Customer service

Organisational skills

Problem solving

Job description

Baywater healthcare has an exciting new opportunity for a Healthcare Helpline Advisor (Full Time), based in Cheshire who is a friendly and communicative individual and enjoys helping their community to join our amazing and supportive team!

Join us and be part of the change, making a difference in thousands of people’s lives

Our mission is to enhance lives every day. Home healthcare is one of the most rewarding places for people to work. Our aim is to reassure and support both patients and their families, we strive to be a fundamental part of maintaining their everyday normality. Our teams are the driving force behind our ongoing development of this ethos, and your voice matters. We understand how personal at-home healthcare can be, which is why community and empathy are at the heart of what we do. If you’re looking for a role where you can both develop your individual skills and build a bond with those within the community, then this could be the opportunity for you!

About the Role:

You will be joining the very heart of Baywater in our customer service team. As a warm and reassuring individual, you will be speaking to healthcare professionals and our patients every day and ensuring they receive the vital healthcare equipment, and services, they need to stay as independent as possible. We are all about making a positive impact, and every communication you have with our patients allows you to make that difference in their day. As a crucial member of our team, you will understand that we are passionate about supporting our community and will want to go that extra mile to help an individual in need. You will be working onsite in our newly refurbished offices, in a secure and stable role, within a friendly, inclusive, and supportive environment with a team willing to go above and beyond for each other and our patients. Each day is different so you’ll need to be adaptable and flexible but because of this you will truly be appreciated by your customers, patients, and team.

What You Will Be Doing:

• Provide empathetic and professional support to service patients, families, and clinical leads.
• Managing workload, including organising additional tasks and project work ensuring both internal and contractual KPIs (as well as company and personal objectives are achieved).
• Ensuring team compliance with the business health and safety procedures
• Engaging with all business areas when necessary to resolve issues in a professional and positive manner.
• Problem solving and decision making in a busy environment across a wide range of subjects
• Completing training (which includes the ability to identify and address training needs)

Benefits

• Proud member of the Disability Confident employer scheme

Company Details

• Company: Baywater Healthcare
• Salary: £26,227.50 - £26,227.50
• Hours: Full-time
• Location: Crewe, CW1 6GW
• Working pattern: On-site
• Job type: Permanent

Baywater Healthcare – Enhancing Lives!

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.