Customer Services Advisor

Allscreens Nationwide Ltd; Havant; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme up to 15%

Non-contractual bonus up to 6%

Enhanced maternity/paternity/adoption

Life assurance 4x salary

Mental health support

100% Mental health support via EAP

Virtual GP service (8am–10pm)

Exclusive retailer discounts

Cycle to Work Scheme

Health Cash Plan

EV Scheme after 1 year

Job summary

Portsmouth Water in Havant is seeking a Customer Services Advisor to handle inbound inquiries via phone, email, letter, customer portal, and live chat, providing accurate data entry and timely responses. You will resolve issues at first contact and help maintain customer tariffs and records.

Ideal candidates demonstrate strong communication, multitasking ability, and experience in a busy call-center or customer-facing role.

Qualifications

• BPSS pre-employment checks required, with potential security vetting.

Responsibilities

• Use CRM system to process inbound customer contact across channels.
• Resolve queries at first point of contact.
• Data entry accuracy for customer details and account changes.
• Process reporting such as credit lists and old bank details.
• Update customers on technician results and account changes.
• Manage tariffs including Social Tariff and WaterSure.
• Listen to customers and provide tailored solutions.
• Undertake administrative tasks.

Skills

Positive attitude

Problem solving

Multitasking

Microsoft Office

CRM system

Call centre experience

Customer facing experience

Tools

CRM software

Job description

We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.

Portsmouth Water are looking for Customer Services Advisors to join the team.

We are passionate about delivering exceptional levels of Customer Service and are looking for candidates who share this desire. The role involves serving customers over the phone and in writing, responding to requests such as customer moves, processing payments and billing queries. The successful individual will always work in line with our values of Excellence, Future Focus and Integrity.

If successful in your application, you will be joining a forward-thinking team which really places the customer at the heart of everything we do. You will have the opportunity to get involved in wider business activities, such as volunteering at community events, helping at the annual science fair and raising money for WaterAid. You will have the opportunity to influence and shape our service offering to customers and develop your own personal skills.

What will you be doing?

Key Responsibilities

• Use CRM system to process inbound customer contact which could be received via phone, email, letter, customer portal, live chat or any other channels the business makes available to customers
• Resolving queries at first point of contact
• Data entry accuracy – customer details, recording of complaints, account changes
• Processing of some reporting – credit lists, old bank details etc
• Processing technician job results ensuring customer is kept up to date and account updated as required
• Managing tariffs – Social Tariff and WaterSure
• Listening to customers, understanding their needs and providing tailored solutions
• Undertaking administration tasks

What do you need?

Skills, Qualifications & Competencies

• A positive attitude with a passion for helping others
• Strong problem-solving skills and attention to detail
• Ability to work under pressure and multitask
• Confident using Microsoft office
• Experience of working in a call centre environment
• Experience of working in a busy customer facing environment

If you are successful for the role, you will be required to undergo Baseline Personnel Security Standard (BPSS) pre‑employment checks that will include a basic disclosure check. Depending on the role, you may also be required to go through the national security vetting process for either a CTC or SC clearance check. Any offer of employment is conditional upon completion and receipt of satisfactory checks.

We recognise people want to work in a variety of different ways, and that’s why we’re happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for.

We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society.

Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK.

Due to the high volume of applications we may receive, we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch within 4 weeks of receiving it.

Customer Services Advisor

Company: Portsmouth Water Salary: £26,458 - £32,401 Hours: Full-time Location: Havant, PO9 1NU Job type: Permanent Posting date: 29 Jul 2026 Closing date: 27 Aug 2026

What can Portsmouth Water offer you?

• 25 days of annual leave plus bank holidays
• A pension scheme contributing up to 15%
• Non-contractual bonus up to 6% of base salary
• Enhanced maternity, paternity, and adoption leave and pay
• All expenses covered summer and winter social events
• Life assurance scheme with 4x salary lump sum benefit
• Mental health and wellbeing advice 24/7 via Employee Assistance Programme
• Physical health support via Virtual GP service (8am–10pm, 7 days a week)
• Exclusive discounts at thousands of retailers
• Electric Vehicle Scheme (after 1 year)
• Cycle to Work Scheme
• Health Cash Plan

…and so much more!

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.