Contract Support Team Leader

Arcus FM; Redditch; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Salary up to £40,441

4% bonus

25 days annual leave + Bank Holidays

Group personal pension scheme

Life Assurance

Funding Training Sponsorship Scheme

Discounts, vouchers, and financial aid

Job summary

Arcus FM in Redditch is seeking an experienced Team Leader to manage a team of contract support staff and helpdesk operatives across multiple workstreams within the contract.

You will oversee performance, reporting and HR processes, ensuring health and safety compliance and delivering on commercial objectives. The role suits a strong people manager with excellent communication skills and a proven track record in FM operations and call centre delivery.

Qualifications

• Experience managing a team in a multi-site environment.
• Excellent communication and people management abilities.
• Proficient in IT skills and Microsoft Excel; PowerPoint experience desirable.

Responsibilities

• Lead a team of contract support staff and helpdesk operatives across multiple workstreams.
• Oversee delivery of commercial activities and ensure adherence to contractual requirements.
• Ensure health and safety compliance and best working practices.
• Oversee call handling and monitor task completion.
• Support the delivery team through reporting, data analysis and client reporting.
• Manage HR processes including absence, holidays, and timesheets.

Skills

People management

Communication

Admin/IT skills

Excel

PowerPoint

Data analysis

Tools

Excel

PowerPoint

Job description

Do you have experience in managing a team?

Do you want to be visible at Director level?

Do you want to work for a company with ambitious growth plans?

If so, read on to find out more…

We have a rare opportunity for an experienced Team Leader to join us based at our Redditch site.

About the Job

You'll be leading a team of contract support staff and helpdesk operatives, with responsibility for multiple workstreams within the contract and managing internal and external stakeholders.

Key accountabilities include:

• Ensure successful delivery of commercial activities the department undertakes as well as oversee all administrative activities ensuring they are in adherence with contractual and company expectations
• Ensure work is carried out in compliance with all health and safety requirements and to adhere to the best working practices
• Oversee call handling and monitor task completion
• Take an active role in the commercial processing and monitoring of the account
• Implement corrective processes and procedures where necessary
• Support the delivery team through management reporting, data analysis and client report collation on a periodic and ad hoc basis as required by the demands of the contract.
• Complete relevant HR processes including; notification of absence, holiday management, training needs and completion of timesheets.

To be successful you will have:

You’ll be a strong people manager who doesn’t shy away from performance management. You’ll be confident, self-motivated with a ‘can-do’ attitude. You’ll have exceptional communication skills using different styles to deliver clear messages at all levels. You’ll find it easy to adapt to change quickly and to the ever-changing priorities.

You’ll currently be working within a similar multi-site business as a Team Supervisor, ideally within a call centre operation and have an understanding of FM Operations and delivery models. You’ll have excellent administration and IT skills and be proficient in Excel, and PowerPoint exp is desirable.

When you join us, you’ll receive:

• Salary: Up to £40,441 depending on experience
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs