Helpdesk Support Officer - Fixed Term for 12 months

Warrington; Warrington; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

26 days annual holiday (pro-rata)

Benefits package

Health & Wellbeing Programme

Job summary

Warrington Borough Council is seeking a Helpdesk Support Officer on a 12-month fixed-term basis to provide ongoing support to users of the Social Care Systems. The role includes assisting with system developments to ensure accurate recording in line with statutory and local requirements.

The successful candidate will join the Social Care Records Management, Support & Development Team and contribute to a quality service.

Qualifications

• Excellent IT skills with experience in a range of software.
• Experience of data-inputting and call-handling.
• Excellent communication and teamwork abilities.

Responsibilities

• Provide ongoing helpdesk support to users of the Social Care Systems.
• Assist with system developments to reflect statutory and local recording requirements.
• Support the Social Care Records Management, Support & Development Team in a change environment.

Skills

IT skills

Data inputting

Call handling

Teamwork

Multi-tasking

Communication

Initiative

Working under pressure

Tools

Microsoft Office

Job description

Helpdesk Support Officer - Fixed Term for 12 months

About us

Our case management system is called Mosaic and it covers Adults and Children’s Social Care Services, if you are successful, we will make sure you are supported to develop all the system knowledge needed to support our wider approach to system training, support and development.

Working as part of the Social Care Records Management, Support & Development Team, this is an excellent opportunity for someone interested in joining a group that is committed to providing a quality service. You will work as a key part of the team, using initiative and problem-solving to support the service to achieve its objectives that often helps to keep vulnerable children and adults safe and independent.

The role

An exciting 12-month fixed term opportunity has arisen for an enthusiastic and experienced individual to provide ongoing helpdesk support to the users of our Social Care Systems.

The role will also require assisting with system developments to ensure all Social Care recording systems are fully reflective of any statutory and local recording requirements.

What's needed?

Ideally you should have knowledge of working within a Social Care environment with the ability to see the wider vision in relation Social Care Recording practices and General Data Protection Regulations. You should demonstrate excellent presentation, interpersonal, communication and organisational skills. You should have an excellent knowledge of Microsoft Office applications.

Please see the job description for more detail on the role and the person specification to see if your skills and experience match what the role requires.

Working as part of the Social Care Records Management, Support & Development Team, this is an excellent opportunity for someone interested in joining a group, committed to providing a quality service in a business change environment.

• Excellent IT skills with experience in a range of software
• Experience of data-inputting
• Experience of call-handling
• Excellent team-working skills
• Ability to multi-task and prioritise and organise workload despite interruptions
• Excellent communication skills with a confidence to communicate with colleagues and partners at all level
• Ability to work on own initiative and as part of a team
• Flexible and able to work under pressure

As well as a competitive salary, working for us means you get:

• 26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme

Key Dates & Further Information

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

In accordance withHome Office guidance, successful candidates mustevidencetheir right to work in the UK before commencement ofemployment. Sponsorship isnotavailable for this role; therefore, you must have the right to work in the UK to be eligible for appointment.

Warrington Borough Council is a Disability Confident employer