Helpdesk Specialist: Fast-Paced Customer Support

Sodexo Group; United Kingdom; Remote; GBP 22,000 - 30,000; Full time

Job summary

Sodexo Group in Salford is seeking a proactive Service Desk Operator to respond to calls, emails and messages, log details, and resolve queries within service levels. You will work with colleagues and suppliers to provide outstanding support and maintain accurate records, using a professional telephone manner and strong attention to detail.

This role requires DBS/BPSS and SC clearance readiness, and you will contribute to continuous service improvement while adapting to a dynamic environment

Qualifications

• Excellent attention to detail and strong communication skills.
• Basic understanding of computer hardware, peripherals and networks.
• Confident keyboard and data-entry skills; proficient with Word and Excel.

Responsibilities

• Accurately record caller details, issues, and severity levels.
• Work in line with established processes and procedures.
• Respond promptly to calls, emails and messages within client service levels.
• Demonstrate a clear, professional telephone manner.
• Deliver high customer and supplier satisfaction; escalate issues as needed.
• Attend training and coaching sessions and apply updates to duties.
• Identify potential areas for improvement and report to the Team Leader.
• Remain flexible and adaptable to change within the role.

Skills

Communication skills

Data entry

Relationship building

Confident telephone manner

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

Sodexo Group in Salford is seeking a proactive Service Desk Operator to respond to calls, emails and messages, log details, and resolve queries within service levels. You will work with colleagues and suppliers to provide outstanding support and maintain accurate records, using a professional telephone manner and strong attention to detail.

This role requires DBS/BPSS and SC clearance readiness, and you will contribute to continuous service improvement while adapting to a dynamic environment