On-Site Service Desk Operator – Customer Support Pro

Allscreens Nationwide Ltd; Eccles; On-site; GBP 23,000 - 29,000; Full time

Job summary

Sodexo is seeking a Service Desk Operator to join our Salford team. The role focuses on responding to calls, emails and messages within service levels, recording information accurately and ensuring queries are resolved efficiently.

Applicants must pass DBS, BPSS and SC clearance and have resided in the UK for the last five years. A proactive, customer-focused approach and professional telephone manner are essential in this dynamic environment.

Qualifications

• DBS, BPSS and SC clearance required.
• Able to pass UK security vetting and reside in the UK for the past five years.
• Proactive with strong customer service ethos.

Responsibilities

• Record caller details, issues and severity levels.
• Follow established processes and procedures.
• Respond promptly to calls, emails, and messages.
• Gather and input information with accuracy.
• Maintain a clear, professional telephone manner.
• Support customers and suppliers to achieve satisfaction and escalate when needed.

Skills

Attention to detail

Excellent communication skills

Data entry skills

MS Word

MS Excel

Job description

Sodexo is seeking a Service Desk Operator to join our Salford team. The role focuses on responding to calls, emails and messages within service levels, recording information accurately and ensuring queries are resolved efficiently.

Applicants must pass DBS, BPSS and SC clearance and have resided in the UK for the last five years. A proactive, customer-focused approach and professional telephone manner are essential in this dynamic environment.