Helpdesk Scheduler - Day Shifts (East London)

CMS - Recruitment; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A facilities management company in East London is seeking a Helpdesk Operative to join their team. This ongoing contract role involves handling inbound and outbound calls, logging requests, and preparing reports. The ideal candidate will have strong communication skills and experience in scheduling or administration. A pay rate of up to £12.00 per hour is offered, along with a 4 on 4 off shift pattern. Candidates must provide proof of the right to work in the UK.

Qualifications

• Strong communication skills for handling calls and emails.
• Ability to manage multiple tasks efficiently.
• Experience in a scheduling or administrative role.

Responsibilities

• Handle inbound and outbound calls.
• Log jobs and allocate work to engineers.
• Manage the completion process of tasks.
• Prepare and distribute reports.

Skills

Handling inbound and outbound calls

Logging requests

Prioritizing urgent jobs

Cross-checking assignments

Tools

Plannon scheduling workbench

Job description

A facilities management company in East London is seeking a Helpdesk Operative to join their team. This ongoing contract role involves handling inbound and outbound calls, logging requests, and preparing reports. The ideal candidate will have strong communication skills and experience in scheduling or administration. A pay rate of up to £12.00 per hour is offered, along with a 4 on 4 off shift pattern. Candidates must provide proof of the right to work in the UK.