Front Office Agent

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated individuals to provide exceptional care to hotel guests, ensuring a warm welcome and a memorable farewell. This role emphasizes personality and hosting skills, making it ideal for those passionate about the hospitality sector. Responsibilities include managing guest check-ins and check-outs, processing bookings, and handling invoicing. Teamwork is essential, as you'll collaborate across departments to deliver outstanding service. If you're ready to join a multicultural team and make a difference in guest experiences, this opportunity is perfect for you.

Qualifications

• Completed an apprenticeship in the hotel trade or professional experience in hospitality.
• Excellent sense of quality and service with hosting skills.

Responsibilities

• Looking after guests, including check-in and check-out.
• Managing bookings, invoicing, and cash transactions.

Skills

Customer Service

Communication Skills

Teamwork

Organizational Skills

Education

Apprenticeship in Hotel Trade

Professional Experience in Hotel/Catering Industry

Job description

Job Description

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings, and options
• Invoicing, including managing payments, as well as cash transactions and cashing up
• Organisational and administrative tasks in both our front and back office (e.g., managing no-shows, answering emails)
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have a solid command of English
• Be a team player and willing to provide assistance across departments – we achieve our results together