Helpdesk Operator

Center Parcs; Warminster; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Free day passes

Leisure facilities access

Shops and restaurants discounts

Bonus scheme

Job summary

Center Parcs Longleat Forest is seeking a Helpdesk Operator to manage accommodation-related fault requests from guests and colleagues. You will coordinate with relevant departments to ensure timely resolution.

The role is part-time with shifts between 7:30am and 9:30pm and a guaranteed minimum of 64 hours over a 4-week period. You may be asked to work extra hours to meet operational needs, including early mornings, evenings and some weekends.

Qualifications

• Proficient in PC applications, including Microsoft Office.
• Excellent communication skills to liaise effectively with contractors, guests and colleagues.
• Ability to perform under pressure.

Responsibilities

• Manage incoming requests via phone and our fault reporting system
• Allocate jobs to Technicians or Housekeepers based on issue type
• Keep the fault reporting system up to date

Skills

MS Office

Communication

Under pressure

Job description

Helpdesk Operator Longleat Forest | £12.87 per hour Keep guests happy from behind the scenes

We're looking for a Helpdesk Operator to manage accommodation-related fault requests from guests and colleagues. You will coordinate with relevant departments to ensure timely resolution.

What you'll be doing

• Manage incoming requests via phone and our fault reporting system
• Allocate jobs to Technicians or Housekeepers based on issue type
• Keep the fault reporting system up to date

What's in it for you

• Free day passes and access to leisure facilities (including the spa)
• Discounts on breaks and in our shops and restaurants
• Bonus scheme and recognition rewards
• A supportive, friendly team
• Career development and in-role training

Your working hours

• Part-time contract, shifts fall between 7:30am and 9:30pm
• You will be contracted to work a guaranteed minimum of 64 hours over a 4-week period.
• You may be asked to work additional hours in line with operational requirements
• This role includes early mornings, evenings and occasional weekends

About you

• Proficient in PC applications, including Microsoft Office
• Excellent communication skills to liaise effectively with contractors, guests and colleagues
• Ability to perform under pressure

Our values

Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we're brave, we're determined and we're naturally us.

Sound like your kind of job?

Working here

Check your route before applying - Longleat Forest (BA12 7PU), isn't easily reached by public transport: Plan Your Journey

Closing date: 6th August 2026

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone's welcome.

We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect.We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging.We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.