Helpdesk Operative

DHL Supply Chain; Stafford; On-site; GBP 22,000 - 28,000; Full time

Job summary

DHL Supply Chain is seeking a Helpdesk Operative to coordinate daily warehouse and distribution requirements. The role involves answering calls, assisting delivery crews, and ensuring customer orders are updated. Join a leading supply chain business offering competitive pay and a range of benefits.

Benefits

Free confidential 24/7 GP service

Hundreds of discounts (retail, childcare, gym)

Affordable loans and enhanced pension scheme

24/7 employee support service

Qualifications

• Good computer literacy skills, particularly in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong administration and organizational skills.

Responsibilities

• Answer calls from Home Delivery Crews and assist with inquiries.
• Ensure resources are used to assist crews in successful deliveries.
• Work as part of a team environment.

Skills

Computer literacy

Verbal communication

Written communication

Organizational skills

Tools

Microsoft Office

Job description

Contract Details

Type: Permanent (Full-Time)

Shift patterns: Rotational - Any 5 from 7

Location: Stafford - ST18 9AR

About DHL

DHL, an award-winning leading supply chain business, is seeking a Helpdesk Operative to play a vital role in coordinating our daily warehouse and distribution requirements.

Role Responsibilities

As part of your duties, while maintaining excellent health and safety practices, you will:

1. Answer calls from Home Delivery Crews, Customer Services, and communicate with Customers to assist with directions and order inquiries, ensuring all customer orders are updated in line with company policy.
2. Ensure all available resources are used to assist the crews in making successful deliveries.
3. Work as part of a team environment.

Candidate Requirements

• Good computer literacy skills, particularly in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong administration and organizational skills.

Why Join Us?

Along with competitive pay, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service.
• Hundreds of discounts (retail, childcare, gym).
• Affordable loans and an enhanced pension scheme.
• 24/7 employee support service for you and your family, with access to free counseling and more: https://careers.dhl.com/global/en/dsc-benefits.

Diversity & Inclusion

We ensure our resourcing activities are fair, transparent, and consistent across the UK. Learn more about our approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity.

Join Our Team

DHL is the global leader in Supply Chain management, keeping the world moving. Our teams work across various industries including retail, automotive, and healthcare, to deliver for our customers.