Helpdesk Operative

TN United Kingdom; Metropolitan Borough of Solihull; On-site; GBP 25,000; Full time

Job summary

An established industry player seeks a Helpdesk Operator to join their facilities management team in Solihull. This permanent role involves managing requests via phone and email, supporting employees, and logging information. The ideal candidate will possess strong organizational skills, a friendly telephone manner, and proficiency in Microsoft Office. With a requirement to work 40 hours a week, including one weekend every three weeks, this position offers a competitive salary and a chance to be the first point of contact for building maintenance issues. If you're looking for a dynamic role in a supportive environment, this opportunity is for you.

Qualifications

• Experience in a helpdesk role is advantageous but not essential.
• Organized individual with good telephone manner.

Responsibilities

• Manage phone call and email requests, supporting employees.
• Act as the first point of contact for building maintenance issues.

Skills

Telephone Skills

Organizational Skills

Administration Skills

Microsoft Office

Job description

Permanent role for a Helpdesk Operator to join our facilities management client in Solihull.

This position is working 40 hours per week, Monday – Friday, with the requirement to work 1 weekend out of 3 and have 2 days off in the week.

Key requirements:

1. Previous experience is advantageous but not essential.
2. Organised individual with good telephone manner and administration skills.
3. Main duties include managing phone call and email requests, supporting employees, and logging information onto the database.
4. Act as the first point of contact for the client regarding building maintenance issues, responding to telephone calls and emails.
5. Knowledge of Microsoft Office and a confident, friendly telephone manner are essential.
6. Must have a driving licence and access to a car due to the site's location being not easily accessible by public transport.

Offer details:

Permanent position with a basic salary of £25,000 per annum.

Main hours are 8am-5pm, Monday to Friday, with a requirement to work 1 weekend every 3 weeks and have 2 days off during the week.