Helpdesk Operative

DHL; Stafford; On-site; GBP 22,000 - 28,000; Full time

Job summary

DHL, a leading supply chain business, is seeking a Helpdesk Operative in Stafford. This role involves coordinating daily warehouse and distribution requirements, answering calls, and assisting delivery crews. Competitive pay and a range of benefits are offered, making it a great opportunity for those with strong communication and organizational skills.

Benefits

Free confidential 24/7 GP service

Hundreds of discounts (including retail, childcare, and gym)

Affordable loans and an enhanced pension scheme

24/7 employee support service with access to free counselling

Qualifications

• Good computer literacy skills, particularly in Microsoft Office.
• Good communication skills, both verbal and written.
• Good administration and organisational skills.

Responsibilities

• Answer calls from Home Delivery Crews and assist with inquiries.
• Ensure resources are used to assist crews in successful deliveries.
• Work as part of a team environment.

Skills

Computer literacy

Communication

Administration

Organisational skills

Tools

Microsoft Office

Job description

Contract Type: Permanent (Full-Time)
Shift patterns: Rotational - Any 5 from 7
Location: Stafford - ST18 9AR

DHL, an award-winning leading supply chain business, is seeking a Helpdesk Operative to play a vital role in coordinating our daily warehouse and distribution requirements.

What Does the Role Entail?

As part of your duties, while maintaining excellent health and safety practices, you will:

1. Answer calls from Home Delivery Crews, Customer Services, and communicate with Customers to assist with directions and order inquiries, ensuring all customer orders are updated in line with company policy.
2. Ensure all available resources are used to assist the crews in making successful deliveries.
3. Work as part of a team environment.

What Do We Need From You?

• Good computer literacy skills, particularly in Microsoft Office.
• Good communication skills, both verbal and written.
• Good administration and organisational skills.

Why Choose Us?

Along with competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service.
• Hundreds of discounts (including retail, childcare, and gym).
• Affordable loans and an enhanced pension scheme.
• 24/7 employee support service for you and your family, with access to free counselling and more: https://careers.dhl.com/global/en/dsc-benefits

Our Approach to Diversity & Inclusion

We ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

Be an Essential Part of Everyday Life

DHL is the global leader in Supply Chain management, keeping the world moving. Our expert teams work together to deliver for our customers across various industries including retail, automotive, healthcare, and more, enabling them to serve their customers effectively.