Powered By People - Emergency Helpdesk Operator - Register Your CV

Flogas Britain Ltd; Leicester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking company as an Emergency Helpdesk Operator, where your skills can make a real impact. In this dynamic role, you will be the first point of contact for customers facing gas supply issues, ensuring their concerns are addressed promptly and efficiently. Your problem-solving abilities and strong communication skills will shine as you navigate high call volumes, especially during peak times. This role offers a unique opportunity to contribute to a sustainable future while working in a supportive and inclusive environment. If you're passionate about customer service and eager to be part of a team that values diversity and flexibility, this could be the perfect fit for you.

Benefits

Discretionary Bonus Scheme

Enhanced Annual Leave

Contributory Pension Scheme

Death in Service Benefit

Employee Volunteer Days

Learning and Development Opportunities

Fully Funded Eye Test

Health and Wellbeing Discounts

Discounts on Retailers

Qualifications

• Competent telephone skills and strong communication abilities are essential.
• Ability to problem solve and work under pressure is crucial.

Responsibilities

• Answering calls and logging details for LPG customer issues.
• Troubleshooting equipment faults and dispatching engineers.

Skills

Telephone Skills

Problem Solving

Attention to Detail

Communication Skills

Teamwork

Health & Safety Awareness

Flexibility

Tools

Microsoft Office

Job description

Powered By People - Emergency Helpdesk Operator - Register Your CV

Business Unit: Technical Services

Join Flogas Britain - Off-Grid Energy Leaders!

At Flogas, we're not just offering a job; we're offering a chance to be a key player in an organisation that's at the forefront of innovation and change. Your passion for sustainability aligns perfectly with our commitment to creating a more sustainable future.

About the role

Reporting to the Emergency Team Supervisor, the Emergency Team Member will work alongside the existing emergency team members to ensure that calls made to the emergency line are answered in a timely manner and dealt with in line with company procedures.

What you will be doing

1. Answering calls on a helpdesk for our LPG customers reporting problems with their gas supply
2. Logging details of all calls accurately
3. Troubleshooting / diagnosing equipment faults & guiding through basic equipment resets
4. Prioritising workloads to ensure effective response times while working within SLA’s
5. Dispatching engineers within SLA’s
6. Overseeing remotely monitored product transfer on a dedicated Driver Controlled Delivery (DCD) system
7. Completing tasks (including admin / data inputting) in a timely manner in accordance with set guidelines
8. Dealing with a high volume of inbound calls particularly in peak winter months

About You

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile.

• Competent telephone skills
• Positive attitude towards Health & Safety and commitment to safe working practices
• Flexible working approach and positive attitude towards staff and customers
• Ability to problem solve especially when working under your own initiative
• Close attention to detail with ability to accurately record information under pressure
• Excellent listening skills with strong communication skills
• Experience in the dispatch of engineers
• Patient approach, staying calm under pressure
• Strong team ethic, working as a team, for the team
• Basic understanding of Microsoft Office packages

How we will reward you

• Discretionary bonus scheme
• Great annual leave package with opportunity to purchase up to 5 days extra leave
• Enhanced family friendly package
• Death in Service
• Contributory pension scheme
• Employee Volunteer Day’s to support the communities where you work and live
• Learning and development opportunities to develop your skills, knowledge and talent
• Access to a fully funded eye test and flu jab
• Access and discounts on a range of health and wellbeing services
• Access to our benefits platform which provides discounts to over 900 retailers

Diversity, Inclusion, and Flexibility:

Flogas Britain is committed to fostering diversity and inclusion across our workforce. We actively encourage applications from candidates of all backgrounds. We strive to build a diverse and supportive culture of respect and fairness for all.

As an inclusive employer, we recognise the importance of achieving the right work-life balance. Our people work differently depending on their role and needs, from hybrid working to flexible working arrangements.

About us

Flogas Britain is one of the largest distributors of off-grid energy in the UK, providing solutions to both commercial and domestic customers, principally in the form of liquid gas. The business is at the forefront of the energy transition, developing a prominent track record in converting customers to lower carbon and cleaner solutions.