Helpdesk Operative

DHL Supply Chain; Stafford; On-site; Confidential; Full time

Benefits offered by this job

Free parking

33 days annual leave

Pension with 8% employer contribution

GP consultations (24/7)

Retail and lifestyle discounts

Job summary

DHL Supply Chain in Stafford is seeking a Helpdesk Advisor to support Home Delivery operations by assisting delivery crews, customer service teams and customers with delivery enquiries, directions and order updates, ensuring a high standard of service and operational efficiency at all times.

A typical day involves handling inbound calls from Home Delivery Crews and Customer Services, making outbound updates to customers, and using systems to support crews in completing deliveries, while keeping

Qualifications

• Experience in customer service and strong telephone communication essential.
• Excellent administration and Microsoft Office skills.
• Proactive problem solver in fast-moving environments.
• Team player able to work to tight deadlines and build relationships across the business.
• Flexible to varying shift patterns, including weekends.

Responsibilities

• Answer incoming calls from Home Delivery Crews and Customer Services teams.
• Make outbound calls to customers to provide updates and resolve queries.
• Use available resources and systems to support crews in completing deliveries.
• Update customer orders accurately and in line with company processes and policies.
• Support the day-to-day management of call centre systems while maintaining high service levels and KPI performance.
• Build effective relationships with operational teams and provide excellent customer service at all times.

Skills

Customer service experience

Telephone communication skills

Administration

Microsoft Office

Problem solving

Team player

Shift flexibility

Tools

Microsoft Office

Job description

Grade: RCS P
Contract Type: Permanent (Full-Time)
Shift patterns: Any 5 from 7. Rotational early and late shift pattern. Early shifts typically start between 6:00am and 7:00am, while late shifts can finish as late as 6:00pm. There may also be occasional 1:00pm to 9:00pm shifts to support business requirements and operational demands.
Location: Stafford, ST18 9AR

Do you have excellent customer service and communication skills? Are you confident working in a fast-paced transport or operational environment?

We're looking for a Helpdesk Advisor to support Home Delivery operations by assisting delivery crews, customer service teams and customers with delivery enquiries, directions and order updates, ensuring a high standard of service and operational efficiency at all times.

A TYPICAL DAY MAY INVOLVE

• Answer incoming calls from Home Delivery Crews and Customer Services teams.
• Making outbound calls to customers to provide updates and resolve queries.
• Use available resources and systems to support crews in completing successful deliveries.
• Update customer orders accurately and in line with company processes and policies.
• Support the day-to-day management of call centre systems while maintaining high service levels and KPI performance.
• Build effective relationships with operational teams and provide excellent customer service at all times.

THIS ROLE WOULD SUIT PEOPLE WHO

• Someone with previous customer service experience and strong telephone communication skills.(Essential)
• An individual with excellent administration, organisational and Microsoft Office skills.
• A proactive problem solver who can work effectively in a fast-moving operational environment.
• A team player who can work to tight deadlines and build positive working relationships across the business.
• Someone flexible to work varying shift patterns, including weekends, and adapt to changing customer requirements.

WHY JOIN US?

• Free parking
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discountsAffordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 7th September. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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