Helpdesk & Facilities Manager: Service Excellence

Publicis Re:Sources; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Publicis Re:Sources in London seeks a proactive, highly organised, client-focused professional to manage the Groupe helpdesk tool and facilities operations. You will resolve user issues, manage access passes, and coordinate meeting room setups for UK and global pitches.

The role requires strong problem-solving skills, meticulous attention to detail, and the ability to adapt to changing priorities in a fast-paced environment. A collaborative, service-oriented mindset is essential.

Qualifications

• Experience in helpdesk or service-management environments.
• Ability to thrive in a high-pressure setting with strong attention to detail.
• Demonstrated proactive approach and collaborative problem-solving.

Responsibilities

• Serve as the primary point of contact for the Groupe helpdesk service tool and resolve user issues promptly.
• Proactively manage the Facilities Service Now ticket dashboard to meet SLAs.
• Maintain and review the Helpdesk guide/manual and update procedures as needed.
• Assist in managing TVC Publicis access control, issuing and deactivating passes and liaising with security.
• Coordinate and support TVC setup and derigging of meeting rooms for UK/global pitches.
• Provide flexible support across Facilities service lines as required.
• Ensure compliance with health and safety policies and maintain a safe working environment.
• Arrange cover for team absences across London locations with short notice.

Skills

Problem solving

Organisation

Client focus

Communication

Tools

ServiceNow

Job description

Publicis Re:Sources in London seeks a proactive, highly organised, client-focused professional to manage the Groupe helpdesk tool and facilities operations. You will resolve user issues, manage access passes, and coordinate meeting room setups for UK and global pitches.

The role requires strong problem-solving skills, meticulous attention to detail, and the ability to adapt to changing priorities in a fast-paced environment. A collaborative, service-oriented mindset is essential.