Helpdesk Coordinator - Remote Locker Network Support

Inpost Uk; United Kingdom; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Enhanced annual leave

Health care

Work from anywhere 4 weeks

Parental leave

Rail loan

Volunteering days

Hybrid working

Job summary

InPost UK is seeking a Help Desk Coordinator to join our Network Health team. You’ll raise and update tickets, prioritise issues and assist with queries from other departments to keep locker maintenance requests on track.

As part of a small, close-knit team you will reduce locker downtime, build strong relationships with maintenance engineers, and produce daily reports. This hybrid role includes 3 days in the office and the option to work remotely part of the time.

Qualifications

• Highly organised and process oriented.
• Proven ability to manage multiple priorities.
• Brilliant customer service skills and approach to issue resolution.

Responsibilities

• Raise, update, prioritise and escalate tickets within SLA lead times.
• Direct tickets to appropriate departments and discuss potential fixes.
• Primary contact for reported faults affecting locker network.

Skills

Organised

Multitasking

Customer service

Communication

Time management

Problem solving

Initiative

Tools

JIRA

EAM

ServiceNow

Job description

InPost UK is seeking a Help Desk Coordinator to join our Network Health team. You’ll raise and update tickets, prioritise issues and assist with queries from other departments to keep locker maintenance requests on track.

As part of a small, close-knit team you will reduce locker downtime, build strong relationships with maintenance engineers, and produce daily reports. This hybrid role includes 3 days in the office and the option to work remotely part of the time.