Helpdesk Coordinator – Remote & Hybrid, Fast-Growth Ops

InPost UK; Hemel Hempstead; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Enhanced Annual Leave – 26 Days Plus (

AXA Health Care

Work from Anywhere – 4 Weeks per year

Enhanced Parental Leave

Rail Loan

Volunteering Days

Hybrid Working

Job summary

InPost UK is seeking a Help Desk Co-Ordinator to join the Network Health team. You will raise and update tickets, prioritise issues and assist with queries from other departments to keep locker maintenance on track.

You will work in a small team to reduce downtime and keep parcels moving, with hours 8:30–5:30 and a 40-hour week. A hybrid working pattern is available depending on role suitability.

Qualifications

• Highly organised and process oriented.
• Proven ability to manage multiple priorities.
• Brilliant customer service skills and approach to issue resolution.
• Excellent written and verbal communication.
• Effective time management with high attention to detail.
• Great critical thinking and problem-solving skills.
• Ability to express initiative and take ownership of tasks.

Responsibilities

• Manage tickets by raising, updating, prioritising, and escalating within SLA lead times.
• Direct tickets to the appropriate departments efficiently & discuss potential fix outcomes with teams.
• Act as the primary contact for reported faults affecting our locker network.
• Build and maintain strong relationships with maintenance engineers and internal teams.
• Prepare and send out daily reports, including managing the planned downtime list.
• Promptly and effectively respond to queries from other departments and manage expectations.
• Verify issues by checking CCTV when necessary.
• Continuously update documentation throughout the day.
• Audit newly added lockers to the network for compliance and performance.
• Monitor and ensure the capacity of lockers to meet customer demands.

Skills

Customer service

Organisation

Time management

Communication

Problem solving

Tools

JIRA

EAM

ServiceNow

Job description

InPost UK is seeking a Help Desk Co-Ordinator to join the Network Health team. You will raise and update tickets, prioritise issues and assist with queries from other departments to keep locker maintenance on track.

You will work in a small team to reduce downtime and keep parcels moving, with hours 8:30–5:30 and a 40-hour week. A hybrid working pattern is available depending on role suitability.