Helpdesk Coordinator — CAFM & Facilities Support

CBRE Group, Inc.; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

CBRE Group, Inc. is seeking a Helpdesk Coordinator to join CBRE Global Workplace Solutions at our Leeds site. The role focuses on delivering exceptional customer service, managing CAFM records, and coordinating reactive work with engineers to maintain high service standards.

The successful candidate will communicate effectively with internal teams and clients, ensure accurate prioritisation of requests, and contribute to continuous improvement initiatives across the contract.

Qualifications

• Organised and methodical work style with ability to prioritise workload.
• Clear, logical thinker with structured approach to tasks.
• High attention to detail and accuracy in data and reports.
• Assertive communication to convey points effectively to teams.
• Persistent in following through tasks to resolution.
• Customer- and team-focused mindset for high-quality service.

Responsibilities

• Manage CAFM system as key on-site user, including PPM records, reactive work, and reporting.
• Answer calls/emails promptly to support business operations.
• Ensure reactive requests have correct priority and engineer assignment.
• Maintain communication between Facilities Team and end users throughout job lifecycle.
• Liaise with Lead Engineer and Ops Manager to ensure service quality.
• Provide monthly client reports and update contract metrics as required.

Skills

Organised

Logical

Attention to detail

Assertiveness

Persistence

Customer and team focus

Ariba

Tools

Ariba

Job description

CBRE Group, Inc. is seeking a Helpdesk Coordinator to join CBRE Global Workplace Solutions at our Leeds site. The role focuses on delivering exceptional customer service, managing CAFM records, and coordinating reactive work with engineers to maintain high service standards.

The successful candidate will communicate effectively with internal teams and clients, ensure accurate prioritisation of requests, and contribute to continuous improvement initiatives across the contract.