Helpdesk Coordinator

Equans UK & Ireland; Bellshill; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

24 days annual leave + public holidays

Life Cover 1.5x salary

Employee discount schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days

Learning opportunities

Employee referral rewards

Employee networks

Employee Assistance Program

Job summary

Equans is seeking a Helpdesk Coordinator to join the Business Support Centre team based at Phoenix House, Bellshill on a temporary 6-month contract. This full-time role is 37.5 hours per week with a salary banding of £27,500 - £28,860 and a comprehensive benefits package.

You will deliver frontline helpdesk services, log calls on CAFM systems, assign work, monitor SLAs, and provide first-line support for EV charging customers, in a busy multi-contractor environment.

Qualifications

• Experience of working to strict SLAs & KPIs.
• Good Customer Service Skills.
• Excellent attention to detail including a high level of accuracy.
• Experience in working in a fast-paced environment.
• Experience with Microsoft packages.
• Ability to prioritise is essential.
• FM Helpdesk experience (Desirable).

Responsibilities

• Answer calls for a growing multi contract fast paced Helpdesk.
• Live Call logging on Internal CAFM systems.
• Assigning and Dispatching to various resources via multiple channels.
• Work to Service level agreements preventing financial penalties to the business.
• Issue reports to Internal and external clients/Customers using in-house system.
• Pro-Actively Monitor and Chase work Orders to completion within the required SLA.
• First line support for our electric vehicle charging (GeniePoint) customers.
• Action requests via various channels.
• Administration tasks as required by the business.

Skills

SLA/KPI experience

Customer service

Attention to detail

Fast-paced environment

Microsoft Office

Prioritisation

Job description

Equans is looking for a Helpdesk Coordinator to join the Business Support Centre team based at Phoenix House, Bellshill on a temporary basis (6 months). This is a full time role working 37.5 hours per week. On offer is a salary banding of £27,500 - £28,860, dependant upon skills and experience as well as benefits package.

New opportunity with leading Facilities Management provider – Equans.

Equans is recruiting for the established Facilities Helpdesk based in Bellshill. We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team.

At our Bellshill office, our people are at the heart of everything we do. The Business Support Centre operates around the clock—24/7, 365 days a year—meeting the ever-evolving needs of our clients with dedication and resilience.

We understand that such a dynamic environment demands not just commitment, but growth. That’s why we place a strong focus on career development, offering our team members the tools, training, and support to continuously evolve. Whether you're just starting out or looking to take the next step, we're committed to helping you reach your full potential.

What will you deliver?

• Answer calls for a growing multi contract fast paced Helpdesk.
• Live Call logging on Internal CAFM systems.
• Assigning and Dispatching to various resources via multiple channels.
• Work to Service level agreements preventing financial penalties to the business.
• Issue reports to Internal and external clients/Customers using in-house system.
• Pro-Actively Monitor and Chase work Orders to completion within the required SLA.
• First line support for our electric vehicle charging (GeniePoint) customers.
• Action requests via various channels.
• Administration tasks as required by the business.

What can we offer you?

On offer is a competitive salary and benefit package, which includes;

• 24 days annual leave(+ public holidays) - Pro rata.
• Life Cover equivalent to 1.5 timesannual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are you?

Essential Criteria

• Experience of working to strict SLAs & KPIs.
• Good Customer Service Skills.
• Excellent attention to detail including a high level of accuracy.
• Experience in working in a fast-paced environment.
• Experience with Microsoft packages.
• Ability to prioritise is essential.

Desirable Criteria

• FM Helpdesk experience.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

Our ambition

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.

We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.

What's next?

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK.Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview. To find out more about this scheme please click here.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.