Works Co-ordinator - Admin

Equans UK & Ireland; Chatham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Life cover

Discount schemes

Gym membership

Cycle to work

Holiday purchase

CSR days

Learning opportunities

Referral rewards

Employee networks

Wellbeing app

Job summary

Equans is looking for a Works Co-ordinator - Admin to join our team at Southern Water in Chatham, Kent on a permanent basis. This is a full time role working 37.5 hours per week from Monday to Friday, 08:00 to 16:30 with a one hour unpaid break.

You will support the delivery team, manage invoices, and handle mail, visitors and general admin to ensure smooth operations and timely reporting. A CAFM system experience, preferably Planon, and strong MS Office skills are required.

Qualifications

• Experience in a similar role, preferably within an FM environment.
• Excellent communication and customer service skills.
• Experience with CAFM systems, Planon preferred.
• Good working knowledge of Microsoft Excel and Outlook.
• Ability to prioritise workload and requests.
• Strong teamwork and customer focus.

Responsibilities

• Collaborate with contract teams and contractors to deliver support functions on time.
• Provide cover or assist other regions as needed.
• Maintain a customer-focused attitude and adaptability in a changing environment.
• Greet visitors and contractors.
• Manage mail, parcels, and distribution.
• Handle photocopying, printing, filing, scanning.
• Process invoices and ensure three-way match.
• Assist in invoice receipting and Planon updates for repairs.
• Manage reactive task jeopardy and SLA adherence.
• Update and close tasks to enable real-time KPI reporting.

Skills

Communication

Customer service

Attention to detail

Teamwork

Tools

Planon CAFM

Excel

Outlook

Job description

Equans is looking for a Works Co-ordinator - Admin to join our team at Southern Water in Chatham, Kent on a permanent basis. This is a full time role working 37.5 hours per week from Monday to Friday, 08:00 to 16:30 with a one hour unpaid break.

What will you deliver?

• Work closely with all Contract Teams and contractors to ensure all support functions are delivered in a timely and accurate way.
• Support the delivery team where cover is required or to assist other regions.
• Focussed on customer care with a “can do” attitude, with the flexibility and adaptability to be a team member in a changing business environment.
• Meeting/greeting visitors/contractors.
• Managing x-raying, sorting, franking and distribution of all incoming and outgoing mail/parcels.
• Photocopying, printing, filing, scanning.
• Order, purchase and process invoices for goods and services in line with company procedures.
• Assist in invoice receipting, ensuring three-way match is consistently applied
• Raising, updating and closing Planons for reactive repairs.
• Reactive task jeopardy management, ensuring SLA’s are not breached
• Updating and closing of tasks as completion paperwork arrives, ensuring no backlog to enable robust performance and KPI reporting in real time

What can we offer you?

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Previous experience in a similar role, preferably within an FM environment, but not essential
• Excellent communication and customer service skills
• Prior experience of CAFM systems essential, preferably Planon
• Computer literate with a good working knowledge of Microsoft applications including Excel and Outlook
• Demonstrate good team working ability
• Ability to work in a focused manner with the ability to prioritise workload and requests
• Keen awareness of customer focus and brand image
• Health and safety awareness
• Good communicator with strong inter-personal skills

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Veterans & Reservists, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.