Helpdesk Coordinator

TN United Kingdom; London; On-site; GBP 32,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Maschinenbau sucht einen Helpdesk-Koordinator, um die Bereitstellung eines hochwertigen, kundenorientierten Wartungsdienstes zu unterstützen. In dieser Rolle sind Sie für die effiziente Ausführung geplanter und reaktiver Wartungsprogramme verantwortlich und gewährleisten die Einhaltung der Vorschriften. Sie werden eng mit Kunden und Ingenieuren zusammenarbeiten, um eine reibungslose Kommunikation und einen hohen Servicestandard sicherzustellen. Wenn Sie eine Leidenschaft für Kundenservice und kontinuierliche Verbesserung haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

25 Tage Urlaub

Pensionsplan

Private Krankenversicherung nach Qualifizierungszeit

Qualifications

• Mindestens 5 Jahre Branchenerfahrung erforderlich.
• Proficiency in Microsoft Office ist notwendig.

Responsibilities

• Unterstützung bei der Durchführung von Wartungsverträgen und Planung.
• Primäre Kontaktstelle für Kunden, Ingenieure und Lieferanten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Microsoft Office

Beziehungsmanagement

Job description

Helpdesk Coordinator – Beckton, London - £32/35k

My client is a mechanical engineering company with over 50 years of experience, providing mechanical services to a diverse range of clients throughout London and the home counties.

They are seeking a Helpdesk Coordinator to join their busy East London office in Beckton.

Main Purpose of the Role

To support the delivery of a high-quality, customer-focused maintenance service, ensuring the efficient execution of planned, cyclical, and reactive maintenance programs. The role involves ensuring compliance with current legislation, including health and safety regulations, and providing feedback to the Maintenance & Technical Managers on efficiency, issues, and potential improvements. The Maintenance Coordinator also plays a key role in achieving company objectives within the Business Management System and upholding company policies and best practices.

Key Responsibilities

• Contract Management & Scheduling: Assist the Maintenance Manager in ensuring smooth and efficient execution of maintenance contracts while meeting all customer requirements. Schedule and coordinate planned maintenance work, issuing clear instructions to engineers and arranging site attendance with clients. Allocate and manage reactive maintenance work, ensuring timely responses and clear communication with engineers and clients. Organise emergency call-outs, providing engineers with relevant information.
• Communication & Coordination: Act as the primary contact for clients, engineers, suppliers, and subcontractors, ensuring prompt responses. Liaise with customers and suppliers to maintain strong relationships and high customer service levels. Provide reports and documentation to clients as needed.
• Administrative & Compliance Responsibilities: Raise job orders, procure materials, review engineers’ reports, and prepare invoices or quotations. Prepare Risk Assessments and Method Statements (RAMS). Manage client work permits and site permits. Maintain an organized electronic filing system for easy document retrieval, adhering to established procedures. Handle general administrative tasks related to maintenance operations.

Job Knowledge, Qualifications & Experience

• Minimum of 5 years of industry experience.
• Proficiency in Microsoft Office.

Skills & Abilities

• Strong commitment to high customer service standards and continuous improvement.
• Ability to develop and maintain effective working relationships with colleagues and stakeholders.
• Excellent verbal, written, and computer communication skills.
• Positive and proactive attitude.

Package

• £32/35k depending on experience.
• Monday to Friday, 8 am to 5 pm, office-based.
• 25 days holiday.
• Pension scheme.
• Private healthcare after qualifying period.