Helpdesk Coordinator

Coyle Personnel plc; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Helpdesk Coordinator to join their dynamic team in London. This role is crucial for ensuring smooth Helpdesk operations and contract administration. You will be the first point of contact for service requests, liaising with teams to maintain high customer service standards. The ideal candidate will bring experience from a similar environment, showcasing strong communication skills and attention to detail. This is an excellent opportunity to contribute to a family-run staffing solutions provider committed to excellence in integrated building services.

Qualifications

• Experience in Helpdesk or Contract Administration roles.
• Strong attention to detail and proactive attitude.

Responsibilities

• Act as the first point of contact for Helpdesk calls.
• Log call-outs and assign maintenance work.
• Prepare monthly reports and support contract management.

Skills

Helpdesk Operations

Contract Administration

Customer Service

Communication Skills

Microsoft Excel

Microsoft Word

Job description

Coyle Personnel, one of the UK’s leading family-run staffing solutions providers, is currently seeking a Helpdesk Coordinatorto work near King Cross

This is an excellent opportunity to become an integral part of a team committed to delivering integrated building services.

Role Summary

As a helpdesk coordinator you will support the coordination of Helpdesk operations and contract administration activities at a busy central office. This role involves handling incoming service requests, liaising with multiple teams, and maintaining high levels of customer service and operational efficiency.

The ideal candidate will have experience in a similar dual-function environment, with a proactive attitude and strong attention to detail.

Responsibilities:

• Act as the first point of contact for incoming Helpdesk calls and enquiries.
• Log all call-outs and assign reactive maintenance work.
• Schedule Planned Preventative Maintenance (PPM) tasks.
• Raise Purchase Order (PO) instructions and follow through to completion.
• Liaise with internal engineers and external suppliers to chase work progress.
• Prepare monthly meeting and contract reports, including risk-wise reporting.
• Support the contract management team with general administration and updates.
• Ensure that all Helpdesk updates and customer queries are handled promptly and professionally.
• Maintain high standards of communication between customers and suppliers.

Requirements:

• Previous experience in a similar Helpdesk/Contract Admin role.
• Basic contract understanding within a facilities or maintenance environment.
• Proficient in Microsoft Excel and Word.
• Strong verbal and written communication skills.
• Able to work independently as well as part of a team.

For more details or to apply for this exciting opportunity, please contact Cleo Govind at Coyle Personnel on [e-mail]

MKME