Helpdesk Coordinator

TN United Kingdom; Southend-on-Sea; On-site; GBP 32,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Maschinenbau sucht einen engagierten Maintenance Helpdesk Coordinator. Diese Rolle erfordert eine starke Kundenorientierung und die Fähigkeit, Wartungsverträge effizient zu verwalten. Sie werden als zentrale Anlaufstelle für Kunden und Ingenieure fungieren und sicherstellen, dass alle Wartungsarbeiten reibungslos ablaufen. Mit über 50 Jahren Erfahrung bietet das Unternehmen ein dynamisches Arbeitsumfeld, in dem Ihre Beiträge geschätzt werden. Wenn Sie eine Leidenschaft für Kundenservice und technische Koordination haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

25 Tage Urlaub

Pensionsplan

Private Gesundheitsversorgung

Qualifications

• Mindestens 5 Jahre Branchenerfahrung erforderlich.
• Prozesse zur kontinuierlichen Verbesserung und Kundenservice.

Responsibilities

• Unterstützung bei der Ausführung von Wartungsverträgen und Planung.
• Hauptansprechpartner für Kunden, Ingenieure und Lieferanten.
• Verwaltung von Risikobewertungen und administrativen Aufgaben.

Skills

Kundenservice

Kommunikationsfähigkeiten

Microsoft Office

Beziehungsmanagement

Job description

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Maintenance Helpdesk Coordinator – Beckton, London - £32/35k

My client is a mechanical engineering company with over 50 years of experience, providing mechanical services to a diverse range of clients throughout London and the home counties.

They are currently seeking a Helpdesk Coordinator to join their busy East London office in Beckton.

Main Purpose of the Role

To support the delivery of a high-quality, customer-focused maintenance service, ensuring the efficient execution of planned, cyclical, and reactive maintenance programs. The role involves ensuring compliance with current legislation, including health and safety regulations, and providing feedback to the Maintenance & Technical Managers on efficiency, issues, and potential improvements. The Maintenance Coordinator also plays a key role in achieving company objectives within the Business Management System and upholding company policies and best practices.

Key Responsibilities

• Contract Management & Scheduling
• Assist the Maintenance Manager in ensuring smooth and efficient execution of maintenance contracts while meeting all customer requirements.
• Schedule and coordinate planned maintenance work, issuing clear and detailed instructions to engineers and arranging site attendance with clients.
• Allocate and manage reactive maintenance work, ensuring timely responses and clear communication with engineers and clients.
• Organise emergency call-outs, providing engineers with relevant information.
• Communication & Coordination
• Act as the primary point of contact for clients, engineers, suppliers, and subcontractors, ensuring prompt and effective responses to queries.
• Liaise with customers and suppliers to maintain strong relationships and high levels of customer service.
• Provide reports and supporting documentation to clients as required.
• Administrative & Compliance Responsibilities
• Raise job orders and procure necessary materials.
• Review engineers’ reports and allocate for invoicing or prepare quotations where required.
• Prepare Risk Assessments and Method Statements (RAMS).
• Manage client work permits and site permits.
• Maintain an organized electronic filing system for easy retrieval of documentation, adhering to established systems.
• Handle general administrative tasks related to maintenance operations.

Job Knowledge, Qualifications & Experience

• Minimum of 5 years of industry experience.
• Proficiency in Microsoft Office.

Skills & Abilities

• Strong commitment to high standards of customer service and continuous improvement.
• Ability to develop and maintain effective working relationships with colleagues and stakeholders.
• Excellent communication skills (verbal, written, and computer literacy).
• Positive and proactive attitude.

Package

• £32/35k depending on experience
• Monday to Friday, 8 am to 5 pm, office-based
• 25 days holiday
• Pension scheme
• Private healthcare after qualifying period