Helpdesk & Compliance Specialist

Mitie Group plc.; Stamford Bridge; On-site; GBP 18,000 - 27,000; Full time

Job summary

Mitie Group plc. is seeking an organised and proactive administrative professional to support a busy facilities management helpdesk in the UK.

The role involves handling incoming calls and emails, allocating work based on priorities, and ensuring timely processing of reported jobs. You will monitor Planned Preventive Maintenance and Helpdesk tasks to ensure contract compliance, log quotes with auditable trails, and maintain the FM Helpdesk Inbox.

Qualifications

• Handle incoming calls and emails and allocate work based on priorities.
• Ensure all reported jobs are processed in a timely manner.
• Monitor Planned Preventive Maintenance and Helpdesk tasks to ensure contract compliance.
• Logging and processing job quotes with auditable trails for invoices, timesheets, material orders and goods received notes.
• Check and maintain the FM Helpdesk Inbox, schedule reactive and help desk call-outs, and open and close jobs.
• General administration support, daily chasing and liaison, raising corrective maintenance tasks after PPM completed tasks.
• IT skills, including Microsoft Excel, Word, and Outlook, with experience updating systems.
• Administrative experience is essential.
• A good team player, supportive and organised.
• Someone happy to work in a fast paced environment.

Responsibilities

• Handle incoming calls and emails and allocate work based on priorities.
• Ensure all reported jobs are processed in a timely manner.
• Monitor and support Planned Preventive Maintenance and Helpdesk tasks for contract compliance.
• Log and process job quotes with auditable trails for invoices, timesheets, material orders and goods received notes.
• Manage the FM Helpdesk Inbox, schedule reactive and help desk call-outs, and open/close jobs.
• Provide general administration support, daily chasing and liaison, and raise corrective maintenance tasks after PPM completed tasks.

Skills

Administrative experience

Team player

Organised

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Mitie Group plc. is seeking an organised and proactive administrative professional to support a busy facilities management helpdesk in the UK.

The role involves handling incoming calls and emails, allocating work based on priorities, and ensuring timely processing of reported jobs. You will monitor Planned Preventive Maintenance and Helpdesk tasks to ensure contract compliance, log quotes with auditable trails, and maintain the FM Helpdesk Inbox.