Helpdesk Apprentice: Admin & Dispatch Coordinator

EQUANS; Stoke-on-Trent; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

24 days annual leave

Life Cover

Employee discount

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days

Learning opportunities

Referral rewards

Employee networks

EAP and wellbeing app

Job summary

EQUANS is seeking a Helpdesk Apprentice (Customer Services Co-ordinator in Facilities Management) for its Home Office contract in Stoke-on-Trent. The 24‑month full‑time apprenticeship runs 40 hours per week, with shifts 08:00–18:00 across 08:00–18:00 and 08:00–16:30/09:30–18:00 alternating weekly.

The role includes planning and dispatching maintenance work, handling calls and emails, and providing administrative support while training in Business Administrator Level 3.

Qualifications

• Experience with Microsoft Word and Excel.
• Strong attention to detail and accurate data entry.
• Excellent communication and organisational skills.

Responsibilities

• Manage and track service requests using helpdesk software.
• Handle calls and emails; ensure jobs are logged accurately for internal/external stakeholders.
• Plan and dispatch maintenance work to engineers, sub-contractors and site managers.
• Provide administrative support including telephony and email communication.

Skills

Microsoft Office

Attention to detail

Communication

Organisation

Maths & English minimum

Education

Business Administrator Level 3 apprenticeship

Job description

EQUANS is seeking a Helpdesk Apprentice (Customer Services Co-ordinator in Facilities Management) for its Home Office contract in Stoke-on-Trent. The 24‑month full‑time apprenticeship runs 40 hours per week, with shifts 08:00–18:00 across 08:00–18:00 and 08:00–16:30/09:30–18:00 alternating weekly.

The role includes planning and dispatching maintenance work, handling calls and emails, and providing administrative support while training in Business Administrator Level 3.