Apprentice Helpdesk & Dispatch Coordinator

Allscreens Nationwide Ltd; Hempstalls; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Life Cover

Employee discount

Gym membership

Cycle to work

Holiday purchase scheme

Volunteer/CSR days

Job summary

EQUANS is seeking an Apprentice Customer Service Co-ordinator to join the CSC team in Stoke-on-Trent. This 2-year full-time apprenticeship develops administration, email and telephony skills while coordinating maintenance tasks for engineers and subcontractors.

You will learn building systems, maintenance procedures, and relevant regulations while supporting a busy helpdesk and ensuring accurate job logging and customer reassurance.

Qualifications

• Experience in an office environment (full or part time).
• Proficient in Microsoft Office applications including Word and Excel.
• Strong attention to detail.
• Excellent communication and organisational skills.
• BPSS clearance or ability to obtain BPSS.

Responsibilities

• Deliver helpdesk support and manage service requests using our ticketing system.
• Handle calls and emails; log and track jobs accurately and keep stakeholders informed.
• Plan and dispatch maintenance work to engineers, sub-contractors and site managers across locations.
• Provide administrative support including telephony and email communications as required.

Job description

EQUANS is seeking an Apprentice Customer Service Co-ordinator to join the CSC team in Stoke-on-Trent. This 2-year full-time apprenticeship develops administration, email and telephony skills while coordinating maintenance tasks for engineers and subcontractors.

You will learn building systems, maintenance procedures, and relevant regulations while supporting a busy helpdesk and ensuring accurate job logging and customer reassurance.