Estates Helpdesk Administrator

London Business School is looking for an experienced Helpdesk Administrator to join the Campus Services and Estates team. You will be responsible for the daily coordination of the Estates Helpdesk, ensuring all job requests for Service teams are logged and addressed. The role requires providing excellent customer service to various stakeholders, including colleagues and contractors. If you enjoy multitasking, this position is ideal for you.

Main Responsibilities

• Provide high-quality support to all stakeholders.
• Create high-quality materials.
• Respond promptly to and resolve inquiries, requests, and issues.
• Maintain accuracy and integrity of data in business systems.
• Build and develop relationships within and outside the team, receiving positive feedback from colleagues.
• Ensure compliance with processes, procedures, and standards.

Who we are looking for

• Experience in a Building Maintenance environment.
• Experience working with CAFM systems and Helpdesk teams.
• Strong communication skills to engage with various stakeholders.
• Robust administrative experience.
• Several years of experience in a busy environment working with multiple managers.
• Ability to work independently and use initiative.
• Excellent problem-solving skills.
• Experience in a customer-facing role.
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel).
• Good time management and organizational skills.
• Ability to work collaboratively within a team.
• Capacity to interpret and apply guidelines to specific activities.

Why London Business School

London Business School is part of a global and vibrant business community based in London and Dubai. It connects extraordinary minds and diverse perspectives to influence how the world does business and how business impacts the world. We offer world-class hybrid learning and foster a flexible, supportive, and dynamic work environment for our staff to excel, regardless of location.

What you can expect from us

• 27 days of annual leave plus additional days between Christmas and New Year.
• Automatic enrollment in a pension scheme.
• Free onsite gym and swimming pool.
• Extensive professional development opportunities.
• Cycle-to-work scheme.
• Wellbeing programs supporting physical, mental, and financial health.
• Up to 5 days of volunteering or emergency leave for parents/carers.

Our commitment to driving inclusion and belonging

We are dedicated to creating a diverse, inclusive environment where everyone feels respected, welcomed, and heard. We aim to foster a community where all members can thrive and contribute meaningfully.

Note: Candidates requiring sponsorship should evaluate their eligibility for a Certificate of Sponsorship before applying. We review applications and conduct interviews promptly; early applications are encouraged to avoid missing out on opportunities.