Helpdesk Administrator

TN United Kingdom; Hamilton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a Helpdesk Administrator to enhance their dynamic team. In this role, you'll provide essential administrative support, ensuring smooth operations by logging maintenance tasks, scheduling engineers, and preparing quotes. Your organizational skills and attention to detail will be crucial in maintaining compliance with service agreements and performance indicators. Join a friendly and supportive work environment that values diversity and inclusion, where your contributions will make a significant impact on the team's success.

Benefits

Death in Service Insurance

Health and Wellness Benefits

Friendly Work Environment

Qualifications

• Proficiency in Microsoft Office and strong organizational skills are essential.
• Experience in a helpdesk or administrative role is preferred.

Responsibilities

• Provide administrative support and log maintenance tasks.
• Schedule engineers and liaise with clients and subcontractors.

Skills

Microsoft Office

Organizational Skills

Communication Skills

Multitasking

Helpdesk Experience

Education

High School Diploma

Office Administration Qualifications

Job description

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TSG UK provides a comprehensive range of solutions to our customers in the energy retail, commercial fleet and transport industries across the UK. Our customers benefit from full turnkey solutions, encompassing design, construction, product supply, installation, project management, service and maintenance. Through seven key business lines, we are firmly established as one of the largest suppliers of forecourt equipment and custom signage, electrical installations and new energy solutions.

About the Role:

We are seeking a highly organized and reliable Helpdesk Administrator to join our dynamic team. The successful candidate will provide administrative support to management, log reactive planned preventive maintenance (PPM) and quoted works, schedule engineers, and liaise with colleagues, clients, and subcontractors. You will also be responsible for preparing quotes, costing, and invoicing works, ensuring that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met.

Key Responsibilities:

• Provide administrative support to management and the helpdesk team.
• Log and track reactive PPM and quoted works.
• Schedule and coordinate engineers' tasks and assignments.
• Liaise with colleagues, clients, and subcontractors to ensure smooth operations.
• Prepare detailed and accurate quotes for clients.
• Cost and invoice works in a timely manner.
• Monitor and ensure compliance with SLAs and KPIs.
• Maintain and update records and databases accurately.
• Handle incoming calls and emails related to helpdesk support.
• Assist in the preparation of reports and documentation as needed.
• Contribute to a positive team environment and collaborate effectively with team members.

Skills and Abilities Required:

• Proficiency in computer literacy, including familiarity with Microsoft Office products (Word, Excel, Outlook, etc.).
• Excellent organizational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to work well as part of a team and independently.
• Reliable and dependable with a strong work ethic.
• Ability to multitask and manage time effectively.
• Experience in a helpdesk or administrative role is preferred.
• Familiarity with scheduling and logging systems is an advantage.

Qualifications:

• High school diploma or equivalent; additional qualifications in office administration or related fields are a plus.
• Previous experience in a similar role is advantageous.
• Death in service insurance
• Health and wellness benefits
• Friendly and supportive work environment

Hours of work: 37.5 hours per week

Diversity, Equity and Inclusion, our commitment:

TSG UK is an equal opportunity employer. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We recognise the value that a diverse and inclusive workforce brings, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to join us at TSG UK.