Helpdesk Administrator

TN United Kingdom; Glasgow; On-site; GBP 27,000; Full time

Job summary

Ein etabliertes Unternehmen im Facility Management sucht einen Helpdesk-Administrator in Glasgow. Diese spannende Rolle umfasst die Verwaltung von Anrufen, die Bearbeitung von Bestellungen und die Unterstützung des Teams bei administrativen Aufgaben. Mit einem wettbewerbsfähigen Gehalt und umfassenden Schulungsangeboten ist dies eine großartige Gelegenheit, in einem dynamischen Umfeld zu arbeiten. Wenn Sie eine positive Einstellung und den Willen zum Erfolg haben, sind Sie hier genau richtig!

Benefits

Private Gesundheitsversorgung

28 Tage Urlaub

Betriebliche Altersvorsorge

Qualifications

• Erfahrung im Bereich Facilities Management und Helpdesk.
• Fähigkeit zur Arbeit unter Druck und zur Einhaltung von Fristen.

Responsibilities

• Verwaltung von Anrufen und E-Mails zur Unterstützung der Facility-Funktionen.
• Bearbeitung von Bestellungen und Rechnungen; Daten eingeben.

Skills

Kundenservicefähigkeiten

Zeitmanagement

Computerkenntnisse

Teamarbeit

Telefonverhalten

Job description

Helpdesk Administrator - Glasgow - Salary up to £26,500

CBW has an exciting opportunity to work for an established FM service provider situated in Glasgow. The successful candidate will have a proven track record in Facilities Management with an administration/helpdesk role. Your duties will include all aspects of helpdesk, day-to-day administration tasks, working closely with the Helpdesk Manager, chasing documentation/invoices, and answering calls and emails. In return, the company offers a competitive salary, further training, and the opportunity to work for a great company!

Key duties & Responsibilities:

• Receive and return phone calls in support of facilities functions to ensure all activities are managed professionally.
• Check and maintain the FM Helpdesk Inbox.
• Schedule reactive and helpdesk call outs.
• Review jobs received during the working day and allocate accordingly to Engineers.
• Process purchase orders and invoices; issue and close planned and reactive maintenance visits; input data.
• Support the Office & Contract Managers in the administration & delivery of departmental objectives.
• Attend to queries as they arise.
• Provide general administration support.
• Raise corrective maintenance tasks following PPM completed tasks.
• Organize day-to-day work to ensure key tasks are fulfilled.
• Maintain departmental administrative housekeeping.
• Support with the provision of information related to internal procedures to enable the department to add value to the contract.

Requirements:

• Previous facilities & maintenance helpdesk experience is ideal.
• Excellent and professional telephone manner.
• Excellent customer service skills.
• Good time management skills.
• Ability to think ahead, plan, and prioritize workload.
• Ability to work under pressure and meet deadlines.
• Computer literacy.
• Ability to work as part of a team.
• Work safely in accordance with the company's current health and safety policies and procedures.
• A positive attitude and determination to succeed.

Salary & Benefits:

• Up to £26,500
• Private health care
• 28 days holiday
• Company pension